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5 min read

The UK’s unlikely smart home hotspots

By Andy Soloman on 30/01/19 16:19

 
Topics: Customer Technology
2 min read

The last few live chat myths dispelled - or so we hope!

By Andy Soloman on 12/08/16 09:22

A few final myths about the impact that live chat can have on your business. 

If you have any questions about live chat, and how it might work for you, just give us a call, we always look forward to a chat!

Topics: Business Customer E-commerce Live Chat myths Property Social Media Technology Yomdel Live Lead
1 min read

Could you convert more of your leads into sales? We think so…

By Andy Soloman on 04/08/16 13:16

Yomdel Live Connect. You might be wondering what that is? It’s as simple as the name suggests. With our new service, we make your customer’s digital experience more connected, and give you the opportunity to convert more leads into sales.

Topics: Customer E-commerce Lead conversion Live Chat Property Technology Yomdel connect

The increasing importance of live chat

By Andy Soloman on 22/07/16 17:07

Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead.

Topics: digital Customer E-commerce infographic Live Chat Property Social Media Technology United Kingdom Yomdel Live Lead
3 min read

More live chat myths dispelled

By Andy Soloman on 21/07/16 14:33

Following on from last week’s blog about live chat myths we got some really interesting questions from readers of the blog, so we are going to attempt to dispel a few more myths prior to the summer holidays.

Topics: Customer Customer engagement E-commerce holidays Live Chat Property ROI SMEs Social Media sunshine Technology Yomdel Live Lead
3 min read

What is Live Chat? - Live chat myths explained

By Andy Soloman on 15/07/16 09:46

There is still uncertainty about live chat, even though its availability and use is becoming more and more widespread on websites we use. Here are some common myths about live chat…and the truth, according to Yomdel, behind them!

Topics: Business holiday Customer E-commerce Live Chat myths Property Revenue Social Media Technology Yomdel Live Lead
1 min read

Can Yomdel help your business, post Brexit?

By Andy Soloman on 14/07/16 09:20

A recent survey of the Royal Institution of Chartered Surveyors has shown that new buyer enquiries in the run-up to and immediate aftermath of the EU referendum fell to their lowest reading since mid-2008, while instructions had their steepest fall on record with 45% more surveyors reporting a drop (source Property Industry Eye)

Topics: Brexit Customer Live Chat Property Social Media Technology Yomdel Live Lead
1 min read

Using Live chat to offer omni channel support to your clients

By Andy Soloman on 13/07/16 13:31

Omni channel support, you may ask yourself. What on earth is that? Well, if you are looking to invest in your website, increase your business and generally make your company more customer friendly to the 21st century shopper, you need to be omni channel ready.

Topics: Customer E-commerce Live Chat revenue generation Technology Yomdel Live Lead
1 min read

How is your company coping with the 24/7 customer experience?

By Andy Soloman on 05/07/16 15:43

The introduction of mobile technology has led to a rapid adoption of a 24/7 culture: not only is it now seen as normal that you read your work emails during the evening, but also that your customers expect to be able to get answers to questions outside of the traditional office hours.

Topics: digital Customer E-commerce holidays Live Chat Technology Yomdel Live Lead