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Yomdel Blog

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The last few live chat myths dispelled - or so we hope!

A few final myths about the impact that live chat can have on your business.  If you have any questions about live chat, and how it might work for...

The increasing importance of live chat

Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is...

More live chat myths dispelled

Following on from last week’s blog about live chat myths we got some really interesting questions from readers of the blog, so we are going to...

Andy Soloman chats with ideology consulting

Our Founder and CEO, Andy Soloman, recently chatted with Mike Cattermole  as part of the ideology consulting video interview series with bright minds...

What is Live Chat? - Live chat myths explained

There is still uncertainty about live chat, even though its availability and use is becoming more and more widespread on websites we use. Here are...

Can Yomdel help your business, post Brexit?

A recent survey of the Royal Institution of Chartered Surveyors has shown that new buyer enquiries in the run-up to and immediate aftermath of the EU...

Seven Steps to Poor Customer Service

Have you seen this recent blog by Daniel Bailey, courtesy of Customer Experience Magazine?

Infographic: Social Support Strategy For Improved Customer Service

This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.

Social media engagement and the help desk revolution (infographic)

We know that social media is everywhere and Twitter, Facebook, Pinterest, LinkedIn and others are driving convergence in behaviour. Social media has...
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