Increase Web Enquiries
Improve paid traffic conversion by up to 52%
Over 90% of all property searches start online. And whether that's vendors, landlords, tenants or buyers, over 50% are online out of regular office hours.
Ensure you are ready to offer the very best customer experience when customers visit your website. Often you only get that one chance to hold their attention, beat your competition, and be their final choice.
The difference between a customer choosing your agency for a valuation, and the same customer pausing, returning to Google, and moving to a competitor on the list. Every single visitor counts! And every single visit must be nurtured, 24/7.
Take a look at Yomdel's custom property sector services, all designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.
The highest converting facility that you can add to your website, managed Live Chat will provide your customers with 24/7 personal human support.
Highly trained operators nurture your visitors, answering their questions, and facilitating their journey to a video or in-home property valuation or viewing, with a constant focus on conversion to lead.
On average around 50% of all visitors to property websites, go online outside standard office opening hours. And we'll be there to respond within 15 seconds!
Serving over 2500 property companies and outlets in the UK, Yomdel operators have market-leading sector knowledge, handling around 50,000 property live chats every month.
Yomdel are also an ICG Approved supplier, members of kerfuffle, and exclusive provider of Live Chat to Guild of Property Professionals member agencies.
Our Live Chat systems easily integrate with your online appointment booking systems, enabling our operators to seamlessly generate qualified appointments for your team:
From start to finish, your Yomdel team led by a dedicated Account Manager, will handle all setup arrangements, and ongoing review and optimisation of your service.
And of course, our Live Chat operators represent your brand, offering exceptional service 24/7 to your customers.
Every lead is supplied to you fully detailed with all contact details, and property sale, search or management requirements where appropriate.
Key points of conversation are also summarised, for rapid prioritisation and follow-up by your team.
All leads are provided online directly to your team within 15 minutes of the Live Chat ending, so you can continue the conversation with your customer in world-class time.
Mystery Shopping is a widely used tool by estates and letting agencies for measuring and improving customer experience, but crucially also sales process performance.
Making a positive first impression, and driving valuations and viewings, requires optimised sales processes, and customer service that consistently exceeds expectations.
Yomdel provides dedicated Mystery Shopping services, with custom property sector scenarios, constructed to assess your business in real-world customer situations.
Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.
You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.
Yomdel can mystery shop your entire sales conversion process. For example we can ensure that we test all of the following within one customer enquiry:
In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:
A sales or service process is only as good as its weakest link. Mystery shopping your processes end to end, through a complete property customer journey, ensures that every point performs to the optimum required level.
By including some of your property competitors in your Mystery Shopping programme, you can gain direct insight into how they win new business, and benchmark your service offering against theirs to stay ahead.
Additionally you will be as well informed as your customers on what is available to them from your rivals.
Mystery Shopping enables sales and lettings managers to monitor how well staff interact with customers.
Or to check how consistently staff remember to ask the right questions, collect relevant information and cross-sell related products and services.
Regular measurement helps staff internalise all aspects of the sales process facilitating a confident and convincing sales pitch.
All of which ensures better sales progression and increasing revenues.
Yomdel don't just help us deliver the best customer experience, with the highest quality managed live chat on our website 24/7, their mystery shopping also enables us to design the best customer experiences by identifying areas for improvement, and motivating our teams to even higher standards of excellence
Engaging with Yomdel gave us the opportunity to further build relationships and trust, and to ultimately translate what may have been a tentative enquiry into a solid, genuine business lead for our franchisees.
Putting the mystery shopping programme with Yomdel at the heart of our staff development programme has driven real behavioural change. It fuels our already ambitious team to reach new heights, ensuring we perform consistently at the top of our game to look after Martyn Gerrard customers.
The numbers blew us away, and they have given us a new perspective on customer experience as an investment. Done right, as here with Yomdel, it pays incredible dividends very quickly.
Get the very best business results from Yomdel, with these additional integrated options:
Yomdel is a proud supplier of Live Chat to the Guild and their members. See our exclusive member offer!