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We're constantly building our support package of initiatives to help businesses through this challenging time: from heavily discounted services, to helpful customer communications, and also the opportunity for you to get involved. We'd like all businesses to work with us for the good of all, and see how we can beat this together.
Effective from 23 March 2020, Yomdel is reducing Live Chat charges to all customers. We are totally committed to the survival and ongoing success of our customer businesses, and have moved to reduce your monthly costs.
Live Chat is an essential service, crucial to business success, providing first contact resolution, critical relief and of course valuable lead generation. In a changed world, where communications are overwhelmingly online, we understand that you need our service. Fully managed Live Chat is also dependent upon people, and the livelihoods of those people. Without their expert presence, there is no service, so we simply cannot dip further than a 25% reduction. Tech and non-personnel businesses may go further, but Yomdel cannot survive if we cannot pay our staff. We will survive, albeit at a significant loss, for the coming months with support of you, our valued clients.
No need for customers to do anything. All invoices from today, for a period of 3 months until 22 June 2020, will be discounted by 25%. At that point or sooner, the situation will be reviewed again and updated.
NB. Coronavirus support pricing also applies to new customers! No set up fees, and 25% discount applied until 22 June 2020.
On Thursday 12 March 2020, many days ahead of government instruction, Yomdel took the decision to invoke 100% homeworking across its entire operation. All Live Chat services are fully operational, 7 days a week, 24/7. Our staff are therefore taking the maximum precautions possible, maintaining full social distancing, and keeping themselves safe from potential infection.
This ensures the continuity of your service, and provides your business in turn with the very best potential for survival and success, by enabling your customers to get in touch around the clock.
In line with government guidelines, from Sunday 22 March 2020, Yomdel has suspended all face to face Mystery Shopping assessments. For the safety of our client staff, and our mystery shopper teams, we have postponed ALL 'in-person' mystery shops, until further notice. We will continue to follow government and health service instructions, and only reinstate these activities when it is deemed safe to do so.
In the meantime, ALL online and telephone based Mystery Shopping will be considered on a case by case basis in careful consultation with our clients. We understand that many businesses will be short-staffed, and extra-ordinary measures will be in place that renders normal mystery shopping approaches impractical.
Let us know if your business is affected in any way, as we are happy to postpone any assessments where required. For any clients still requiring our services, we continue to be fully operational in the hands of Yomdel's 100% home-based teams. Client briefing, questionnaire development, assessments and full reporting will all take place safely and remotely. As online and telephone based services become more critical to business success, we are determined to support all clients who need us.
If you have any questions at all regarding Yomdel's approach to the Coronavirus situation,
or regarding Yomdel's services during this time, don't hesitate to contact us directly,
or feel free to use the form below: