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Coronavirus
Yomdel Latest

Our ongoing service levels and latest approach to the developing situation

Yomdel's 'Working Together' initiative helping businesses beat Coronavirus:

We're constantly updating our support packages to help businesses through this time of ongoing COVID-19 safety restrictions and 'new normals' associated with post-lockdown business life: from discounted services to helpful customer communications, we'd like all businesses to work together with us for the good of all, and make sure we can beat this together.

Read how WORKING TOGETHER is helping

 

Ongoing  Zero setup fees offer for all NEW Live Chat contracts:

That's a saving of £475! Get in touch today here, to find out more about getting fully managed 24/7 Live Chat on your website. Make sure your customers get an instant response and exceptional service when they visit your website.

 

Ongoing 25% discount for all current Live Chat customer accounts:

Effective until 30 June 2020, Yomdel has reduced Live Chat charges to all current customer accounts. We are totally committed to the survival and ongoing success of our customer businesses, and will maintain reduction of your monthly costs until end June 2020.

Live Chat is an essential service, crucial to business success, providing first contact resolution, critical relief and of course valuable lead generation. In a changed world, where communications are overwhelmingly online, we understand that you need our service. Fully managed Live Chat is also dependent upon people, and the livelihoods of those people. Without their expert presence, there is no service, so we simply cannot dip further than a 25% reduction. Tech and non-personnel businesses may go further, but Yomdel cannot survive if we cannot pay our staff. We will survive, albeit at a significant loss, for the coming months with support of you, our valued clients.

No need for customers to do anything. All invoices for the period to end June 2020, will be discounted by 25%.

 

Yomdel Property Sentiment Tracker see how customers are still intent on doing business even in lockdown:

Property Sentiment TrackerClick here to read our latest analysis of consumer behaviour in lockdown, and the remarkable resilience property customers are displaying.

 

 

24/7 managed live chat fully operational from safe, homeworking environments:

On Thursday 12 March 2020, many days ahead of government instruction, Yomdel took the decision to invoke 100% homeworking across its entire operation. All Live Chat services are fully operational, 7 days a week, 24/7. Our staff are therefore taking the maximum precautions possible, maintaining full social distancing, and keeping themselves safe from potential infection.

This ensures the continuity of your service, and provides your business in turn with the very best potential for survival and success, by enabling your customers to get in touch around the clock.

 

Mystery Shopping face to face assessments postponed, but online and telephone fully operational if appropriate:

In line with government guidelines, from Sunday 22 March 2020, Yomdel has suspended all face to face Mystery Shopping assessments. For the safety of our client staff, and our mystery shopper teams, we have postponed ALL 'in-person' mystery shops, until further notice. We will continue to follow government and health service instructions, and only reinstate these activities when it is deemed safe to do so.

In the meantime, ALL online and telephone based Mystery Shopping will be considered on a case by case basis in careful consultation with our clients. We understand that many businesses will be short-staffed, and extra-ordinary measures will be in place that renders normal mystery shopping approaches impractical.

Let us know if your business is affected in any way, as we are happy to postpone any assessments where required. For any clients still requiring our services, we continue to be fully operational in the hands of Yomdel's 100% home-based teams. Client briefing, questionnaire development, assessments and full reporting will all take place safely and remotely. As online and telephone based services become more critical to business success, we are determined to support all clients who need us.

 

If you have any questions at all regarding Yomdel's approach to the Coronavirus situation,
or regarding Yomdel's services during this time, don't hesitate to
contact us directly,
or feel free to use the form below:

ASK US A QUESTION