MYSTERY SHOPPING

MYSTERY SHOPPING
SERVICES

EVALUATE YOUR CUSTOMER EXPERIENCE, GATHER

ACTIONABLE INSIGHT, AND GROW YOUR BUSINESS

DOWNLOAD OUR GUIDE TO MYSTERY SHOPPING

THE KNOWYOURMARKET DIFFERENCE

CUSTOM PROGRAMME DESIGN

Enjoy a free senior consultation with one of the team to build and optimise a mystery shopping programme that precisely suits your business:
•        Locations
•        Timings and frequency
•        Channels to be assessed
•        Customer Journey stages



BESPOKE QUESTIONNAIRE

Questionnaire content is fully customisable and normally includes a mix of objective closed questions requiring a YES/NO answer, scaled questions and open text comments.

In addition to custom questions relevant to your business, weighting can also be applied to areas which your business wants to prioritise.


STATE OF THE ART ONLINE RESULTS PORTAL

Automatic access to our online portal. 

Features include:

•    A customisable and interactive results dashboard
•    Multiple auto-report functions
•    Embedded audio and video files within individual shopper reports
•    Month on month analysis
•    Multi-level access permissions

Contact us for a demonstration of what the results portal can do.


PRODUCT FEATURES


All included in your Mystery Shopping service:

List of services

List of services


HOW IT WORKS...

We handle everything, matched to your requirements, for maximum impact:

MYSTERY SHOPPING PRICING
Mystery Shopping is priced on a rate card basis, in line with your needs. From simple telephone enquiries, to branch walk-ins or competitor analysis, to video recorded home valuations.


Get in touch with us today, and we'll quickly provide you with a fully priced proposal

GET A QUOTE
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