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Yomdel Mystery Shopping

MYSTERY SHOPPING
TRAIN STAFF, DELIGHT CUSTOMERS, GROW SALES

Evaluate your customer experience, gather actionable insight,
and grow your business.

 

Discover the 'Multiplier Effect' in Mystery Shopping

WHY USE MYSTERY SHOPPING?

Mystery Shopping is a powerful business growth tool, to increase revenue through sales performance improvement. It provides independent assessment of the effectiveness of your customer experience programmes across ALL communication channels.

Benchmark your team and processes against best-in-class customer service criteria, and identify immediate revenue driving improvement opportunities.

Blue_yomdel_man

Optimise sales
processes

Boost sales and
sales opportunities

Staff training tool

Identifies needs and
motivates teams

ASSESS YOUR
SERVICE PROCESS

Increase customer loyalty
and brand advocacy

 

Measure total
CX journeys

Drives sales consistency
and innovation

Competitor intelligence

Benchmark your performance
and gain competitive edge

Monitor
compliance

Reduce reputational risk
and enhance trust

 
What is mystery shopping - FINAL-1

 

DESIGNED FOR YOU

FULLY CUSTOMISABLE MYSTERY SHOPPING TO SUIT ANY BUSINESS

 
With our network of over 28,000 UK Mystery Shoppers, we can tailor all requirements to suit your business. Watch the video for a short introduction.
 
READ OUR MYSTERY SHOPPING CASE STUDIES
Andrews website logo Attic Self Storage website logo-1 Barker & Stonehouse website logo GB Liners website logo Martyn Gerrard website logo
 

PRODUCT FEATURES

All included in your Mystery Shopping service from Yomdel

  • DEDICATED PROJECT MANAGER

    One of our Insight Services team will be with you all the way, from programme design and approval, through shopper briefing and deployment, to results analysis and presentation.

    You can contact your Project Manager at anytime to get the best from your Mystery Shopping.

  • CUSTOM PROGRAMME DESIGN

    Enjoy a free senior consultation with a Mystery Shopping specialist, to build and optimise a programme that precisely suits your business:

    • Location
    • Timing
    • Channels assessed
    • Journey stages assessed
  • BESPOKE QUESTIONNAIRES

    As standard within your project, questionnaire content is fully customisable and normally includes a mix of objective closed questions requiring a YES/NO answer, scaled questions and open text comments.

    In addition to custom questions specific to your business, weighting of scores can also be applied to areas which are your business priority.

  • REGULAR PROGRESS UPDATES

    A regular Mystery Shopping programme can take between 4 and 6 weeks, so we understand that you may require planned timelines and regular status updates.
  • ONLINE RESULTS PORTAL

    Automatic access to your personal online Mystery Shopping Reporting Suite, where you will find all results formats available for you to download.

    Report content can be configured for multi-level permissions access if required, so any member of your team may have individual access to only their content.

  • HQ VIDEO & AUDIO

    Reviewing Mystery Shopping results in multimedia formats mirrors the customer’s true experience and brings findings to life for all stakeholders:

    • Quality audio recordings of telephone calls (with time/date stamps)
    • Covert video footage of all face-to-face interactions
    • Professional transcripts
    • Video vox pops (shopper describes an interaction in their own words to camera)

  • FULL MANAGEMENT REPORTING

    Comprehensive results reporting is provided through our online portal, plus a personal debrief from your Account Manager:

    • Summary data sheets collating all activity
    • Dashboard summaries of key findings
    • Crucial trend analysis and highlighted action points
    • Full management reporting and personalised debrief
  • INDIVIDUAL SHOPPER REPORTS

    In addition to carefully structured questionnaire results, benchmarked against best-in-class criteria and industry standards, you will also receive verbatim subjective shopper reports.

    Each shopper will provide written, audio or video commentary on their experience, to supplement the objective data results.

 

 

 

Mystery Shopping Brochure

 

HOW IT WORKS...

We handle everything, matched to your requirements, for maximum impact:

PROJECT DESIGN

Pick the Mystery Shopping programme that best suits your needs. (Online, telephone, video, face to face, etc - we can help you do this)
We prepare scenarios, questionnaires and assessment media, based upon your brief.

Number 1 Blue

PROJECT DEPLOYMENT

We choose the most suitable from our 28,000-strong UK-wide shopper team and assign your brief to them

Shopper notes their entire interaction(s) with your business from the moment they initiate contact all the way through to final outcomes

They use video and audio recordings, plus detailed written reports and completed questionnaires, all for your scrutiny

Number 2 Blue

ACTIONABLE RESULTS

We deliver bespoke reporting and analysis to you via our web-based results portal, enabling instant focus upon the business improvements which will drive greatest impact.

Number 3 Blue

MYSTERY SHOP PRICING

Mystery Shopping is priced on a rate card basis, in line with your needs.

From simple telephone enquiries, to branch walk-ins or competitor analysis, to video recorded home valuations.


Get in touch with us today, and we'll quickly provide you with a fully priced proposal

GET A QUOTE

MSPA_member_long

 

Yomdel is a certified member of the Mystery Shopping Professionals Association, operating to the highest industry standards and quality of service.

 

 

ADDITIONAL YOMDEL SERVICES

Get the very best business results from our range of services:

 

DRIVING YOUR BUSINESS FORWARD

 

Find out how Mystery Shopping drives real behavioural change,
business improvement and sales performance.  

 

BOOK FREE CONSULTATION