Boost sales and
Mystery Shopping is a powerful business growth tool, to increase revenue through sales performance improvement. It provides independent assessment of the effectiveness of your customer experience programmes across ALL communication channels.
Benchmark your team and processes against best-in-class customer service criteria, and identify immediate revenue driving improvement opportunities.
All included in your Mystery Shopping service from Yomdel
One of our Insight Services team will be with you all the way, from programme design and approval, through shopper briefing and deployment, to results analysis and presentation.
You can contact your Project Manager at anytime to get the best from your Mystery Shopping.
Enjoy a free senior consultation with a Mystery Shopping specialist, to build and optimise a programme that precisely suits your business:
As standard within your project, questionnaire content is fully customisable and normally includes a mix of objective closed questions requiring a YES/NO answer, scaled questions and open text comments.
In addition to custom questions specific to your business, weighting of scores can also be applied to areas which are your business priority.
Automatic access to your personal online Mystery Shopping Reporting Suite, where you will find all results formats available for you to download.
Report content can be configured for multi-level permissions access if required, so any member of your team may have individual access to only their content.
Reviewing Mystery Shopping results in multimedia formats mirrors the customer’s true experience and brings findings to life for all stakeholders:
Comprehensive results reporting is provided through our online portal, plus a personal debrief from your Account Manager:
In addition to carefully structured questionnaire results, benchmarked against best-in-class criteria and industry standards, you will also receive verbatim subjective shopper reports.
Each shopper will provide written, audio or video commentary on their experience, to supplement the objective data results.
We handle everything, matched to your requirements, for maximum impact:
Pick the Mystery Shopping programme that best suits your needs. (Online, telephone, video, face to face, etc - we can help you do this)
We prepare scenarios, questionnaires and assessment media, based upon your brief.
We choose the most suitable from our 28,000-strong UK-wide shopper team and assign your brief to them
Shopper notes their entire interaction(s) with your business from the moment they initiate contact all the way through to final outcomes
They use video and audio recordings, plus detailed written reports and completed questionnaires, all for your scrutiny
We deliver bespoke reporting and analysis to you via our web-based results portal, enabling instant focus upon the business improvements which will drive greatest impact.
Get the very best business results from our range of services: