The people you employ in your stores or branches are the face of your company, and the way they interact with your customers is key to the success of your business. But is it fair to say that you don't know exactly how things are being run day-to-day?
You're not alone! Here at Yomdel we call it your "blind spot". Yomdel Mystery Shopping gives you a first-hand view of the interactions between your staff and your customers, removing the blind spot completely
Crucially, you can also benchmark your business performance against your competitors, by including them in your mystery shopping project and delivering a head to head comparison.
Yomdel shoppers pose as everyday customers and record their interactions with your staff using covert recording equipment. The results will highlight what you need to change in order to deliver a consistently fantastic experience that keeps your customers coming back time and again.
Unlike other providers of mystery shopping, we insist on assigning local shoppers. This means that every interaction is a natural and authentic customer interaction.
At the end of the project, you receive a detailed report containing performance scores and actionable insights that will make a significant difference to the customer experience that you provide.
If you have opted for competitor benchmarking, head to head score comparisons will enable you to implement improvements that put you one step ahead.
In addition to reporting and recommendations, Yomdel can also provide Training Videos, which instruct your staff in the improvement areas which matter most to your business.
"The mystery shops give us a clear picture of how we are performing, not only in customer service and sales, but against our competitors. The feedback is invaluable in giving us the edge against our competitors and equally telling us what we do well, enabling far more effective coaching and mentoring of our staff."
Joanne Summerfield Talbot , Sales Director | Dawsons