Increase Online Bookings
Video surveys, moving plans
The world of handling other people's stuff is an incredibly competitive environment. 75% of customers compare removal services online BEFORE they ever get in touch. The battleground begins at your website, or even before.
Ensure your prospective customers receive the very best service experience, to hold their attention, beat your competition, and be their final choice.
That's the difference between a customer booking successfully on your site, and the same customer pausing, returning to Google, and moving to the next competitor on the list.
Every single visitor counts! And every single visit must be nurtured, 24/7.
Yomdel's custom Removals Sector services are designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.
The highest converting facility that you can add to your website, managed Live Chat will provide your customers with 24/7 personal human support.
Highly trained operators nurture your visitors, answering their questions, and facilitating their journey to a video or in-home survey, a moving plan or a full quotation, with a constant focus on conversion to lead.
On average around 50% of all visitors to removals websites, go online outside standard office opening hours. And we'll be there to respond within 15 seconds!
Yomdel is an approved supplier and affiliate member of the BAR, currently providing 24/7 Live Chat to multiple members as well as the BAR themselves.
Our Live Chat systems easily integrate with your online appointment booking systems, enabling our operators to seamlessly generate qualified appointments for your team.
From start to finish, your Yomdel team led by a dedicated Account Manager, will handle all setup arrangements, and ongoing review and optimisation of your service.
And of course, our Live Chat operators represent your brand, offering exceptional service 24/7 to your customers.
Every lead is supplied to you fully detailed with all contact details, and moving requirements where appropriate.
Key points of conversation are also summarised, for rapid prioritisation and follow-up by your team.
All leads are provided online directly to your team within 15 minutes of the Live Chat ending, so you can continue the conversation with your customer in world-class time.
Conversion of leads from our website to site surveys and bookings have all increased as a result of our improved online customer experience, and mystery shopping has specifically enabled us to hone our customer conversion techniques also leading directly to higher conversions.