REMOVALS SECTOR

On average around 50% of all visitors to removals websites, go online outside standard office opening hours. And we'll be there to respond within 15 seconds!

Yomdel is an approved supplier and affiliate member of the BAR, currently providing 24/7 Live Chat to multiple members as well as the BAR themselves.

Our Live Chat systems easily integrate with your online appointment booking systems, enabling our operators to seamlessly generate qualified appointments for your team.

• Video Surveys
• Moving Plans
• Quotations

From start to finish, your Yomdel team led by a dedicated Account Manager, will handle all setup arrangements, and ongoing review and optimisation of your service.

And of course, our Live Chat operators represent your brand, offering exceptional service 24/7 to your customers.

Every lead is supplied to you fully detailed with all contact details, and moving requirements where appropriate.

Key points of conversation are also summarised, for rapid prioritisation and follow-up by your team.

All leads are provided online directly to your team within 15 minutes of the Live Chat ending, so you can continue the conversation with your customer in world-class time.

Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.

You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.

Yomdel can mystery shop your entire sales conversion process:

• Initial online or telephone enquiry
• Aggregator referred enquiry
• Online pricing & requirements process
• In home or video surveys, moving plans and quotations
• Closing the sale & booking

In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:

• Video recordings for face to face engagement
• Audio files for telephone calls
• Screenshots and recordings of all online interactions, including virtual appointments
• Full transcripts and reports in all cases where any of the above are not required

A sales or service process is only as good as its weakest link. Mystery shopping your processes end to end, through a complete removals customer journey, ensures that every point performs to the optimum required level.

By including some of your removal competitors in your Mystery Shopping programme, you can gain direct insight into how they win new business, and benchmark your service offering against theirs to stay ahead.

Additionally you will be as well informed as your customers on what is available to them from your rivals.

Mystery Shopping enables sales managers to monitor how well staff interact with customers.

Or to check how consistently staff remember to ask the right questions, collect relevant information and cross-sell related products and services.

Regular measurement helps staff internalise all aspects of the sales process facilitating a confident and convincing sales pitch.

All of which ensures better sales progression and increasing revenues.