Yomdel guards the interests of the customer on every occasion, and does everything to ensure that the customer gets the best possible service every time. Yomdel vigorously defends the customer, and objects to poor service wherever it can be seen. Is this you? Do you feel the same way about your customers? If so, Yomdel can help you.
We understand that the most successful businesses in the world got there by putting the customer first.
And none of these businesses saw customer service as a cost – they all knew it to be their most important investment. They use service to differentiate themselves beyond their competition.
At Yomdel we speak to all businesses through the voice of the customer. We'll hold you to account, by helping you achieve your customer experience goals. Is that what your business needs?
Since 2014, Yomdel has grown to become a leading global provider of customer experience-enhancing services, delivering a huge impact for thousands of businesses. Partnering with over 2500 UK businesses, Yomdel CX services have delivered an average 32% incremental revenue through improved customer experience, with current aggregate performance running at a staggering 18:1 ROI.
Yomdel was founded in 2014 by CEO Andy Soloman because he identified an enormous mis-match between customer expectation and business delivery. In particular companies were struggling to keep their web visitors engaged, and losing money as a direct consequence.
In an age of instant wifi, high-speed connection, social media and on-demand TV, consumers are busy, distracted, and impatient. Businesses were losing customers because they were struggling to meet their expectations online.
Andy saw an opportunity to fix this problem by enabling companies to offer personalised conversations with real humans, online, 24/7... And so 24/7 fully-managed live chat was born. And so was Yomdel!
At Yomdel we work with our clients as business-growth partners. Since launching we've expanded rapidly and have developed a suite of innovative, market-leading products that deliver powerful results. With our live chat service alone, we handle more than a million chats every year and help businesses of all shapes and sizes to drive as much as a 52% increase in online leads.
We work as an extension to our client's teams, offering services that help optimise the performance of their businesses both on and off-line. We achieve this through measurement, design and delivery of optimum Customer Experiences.
Feel free to get in touch with any one of us, on details below:
Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide.
Today, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers.
Over 5 years as a founding partner Tim’s primary focus has been ensuring that Yomdel meets, maintains and exceeds its high standards of client service delivery, whilst also addressing the challenges of bringing new products to market which will grow our client’s businesses and bring them greater success.
Simon makes Yomdel tick. He manages the operational strategy behind the service to ensure Yomdel clients enjoy the best results and highest quality or service delivery.Simon’s focus is leading our operational and IT development teams to deliver maximum efficiency, accuracy and speed across the Yomdel suite of products.
Simon’s personal goal is to make Yomdel as relevant and valuable for our clients as possible. Simon is constantly looking for new ways to explain the proposition of ‘world-class customer experience’, in a way that empowers Yomdel clients to harness what we do for their optimum success.
As Head of Insight Services at Yomdel and a Member of the Market Research Society, Gina heads up our highly skilled and energetic insight team, driving robust commercial growth by helping clients deliver exceptional customer experiences through bespoke mystery shopping programmes and other CX market research techniques.
Bhav has 20+ years of commercial, business development and sales experience, and a flair for building relationships with clients through a deep understanding of their objectives. Bhav is extremely passionate about the end to end customer experience, working with businesses to help them reinvent themselves, to meet their customers' 24/7 service expectations.