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What is Yomdel?

Yomdel exists to create the best experiences for customers everywhere

Yomdel is a Customer Champion. Yomdel celebrates the customer above all.

Yomdel guards the interests of the customer on every occasion, and does everything to ensure that the customer gets the best possible service every time. Yomdel vigorously defends the customer, and objects to poor service wherever it can be seen. Is this you? Do you feel the same way about your customers? If so, Yomdel can help you.

Yomdel understands that the most successful businesses in the world got there by putting the customer first.

Yomdel knows that none of these businesses saw customer service as a cost – they all knew it to be their most important investment. The most competitively successful businesses make service a part of their product. They use service to differentiate themselves beyond their competition.

Yomdel speaks to these businesses through the voice of the customer. Yomdel holds these businesses to account, by helping them achieve their customer experience goals. Is this your business?

 

Yomdel was the UK's pioneer of 24/7 managed live chat.

Yomdel was founded in 2014 by CEO Andy Soloman because he identified an enormous mis-match between customer expectation and business delivery. In particular companies were struggling to keep their web visitors engaged, and losing money as a direct consequence.

In an age of instant access to wifi, high-speed internet connections, social media and on-demand TV, consumers were busy, distracted, and impatient. Businesses were losing customers because they were struggling to meet their expectations online . And who could blame them? When over half of visitors are coming to your website out of hours, you can hardly be expected to sit there all night answering their questions, can you?

Andy saw an opportunity to fix this problem by enabling companies to offer personalised conversations with real humans, online, 24/7... And so 24/7 fully-managed live chat was born. And so was Yomdel!

Since 2014, Yomdel has grown to become a leading global provider of customer experience-enhancing services, delivering a huge impact for thousands of businesses.

Partnering with over 2500 UK businesses, Yomdel CX services have delivered an average 32% incremental revenue through improved customer experience, with current aggregate performance running at a staggering 18:1 ROI.

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What we do

Here at Yomdel we work with our clients as business-growth partners. Since launching we've expanded rapidly and have developed a suite of innovative, market-leading products that deliver incredible results. With our live chat service alone, we handle 70,000+ chats every month and help businesses of all shapes and sizes to drive as much as a 52.3% increase in online leads.

We work as an extension to our client's teams, offering services that help optimise the performance of their businesses both on and off-line. We achieve this through the enhancement of what we consider to be the most important part of any buyer journey...the customer experience. We help businesses impress their customers from the very first interaction with their brand to the very last with intelligent, 24/7 live chatmystery shopping and market research

What we stand for

You'll notice that our approach is pretty different. Our brand is fun and quirky, because who said business has to be corporate and strait-laced? We're a bunch of friendly, down-to-earth people who are passionate about using our fantastic range of products to help companies grow, and we like to think that our passion comes across in everything we do.

We're proud of what Yomdel has achieved: we've innovated, expanded our offering with an exciting acquisition, and won a fantastic number of awards and accolades that tell us we're on the right track.

Why not get in touch and discover how Yomdel could also help you to increase leads from your website by as much as 52.3%?

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