Yomdel guards the interests of the customer on every occasion, and does everything to ensure that the customer gets the best possible service every time. Yomdel vigorously defends the customer, and objects to poor service wherever it can be seen. Is this you? Do you feel the same way about your customers? If so, Yomdel can help you.
We understand that the most successful businesses in the world got there by putting the customer first.
And none of these businesses saw customer service as a cost – they all knew it to be their most important investment. They use service to differentiate themselves beyond their competition.
Since 2014, Yomdel has grown to become a leading global provider of conversation management services, delivering a huge impact for thousands of businesses. Partnering with over 2500 UK businesses, Yomdel Live Chat has delivered an average 32% incremental revenue through improved customer experience, with current aggregate performance running at a staggering 18:1 ROI.
Yomdel was founded in 2014 by CEO Andy Soloman because he identified an enormous mis-match between customer expectation and business delivery. In particular companies were struggling to keep their web visitors engaged, and losing money as a direct consequence.
In an age of instant wifi, high-speed connection, social media and on-demand TV, consumers are busy, distracted, and impatient. Businesses were losing customers because they were struggling to meet their expectations online.
Andy saw an opportunity to fix this problem by enabling companies to offer personalised conversations with real humans, online, 24/7... And so 24/7 fully-managed live chat was born. And so was Yomdel!
At Yomdel we work with our clients as business-growth partners. Since launching we've expanded rapidly and have developed a suite of innovative, market-leading products that deliver powerful results. With our live chat service alone, we handle more than a million chats every year and help businesses of all shapes and sizes to drive as much as a 52% increase in online leads.
We work as an extension to our client's teams, offering services that help optimise the performance of their businesses both on and off-line. We deliver value every day to our clients by creating high value opportunities from visitors to your website.
Feel free to get in touch with any one of us, on details below:
As the Operations Manager at Yomdel, I am responsible for the continual improvement and the day to day running of Yomdel’s Live Chat service. With over 10 years of Operational experience in the financial services sector under my belt, I am perfectly placed to lead the company’s operational strategic approach.
Over 5 years as a founding partner Tim’s primary focus has been ensuring that Yomdel meets, maintains and exceeds its high standards of client service delivery, whilst also addressing the challenges of bringing new products to market which will grow our client’s businesses and bring them greater success.
Richard spent his early career selling property overseas before recognising a gap in the market for a global referral system. Joining forces with GPEA to make that a reality, he then co-founded PropertyLogic. Now, as Chief Commercial Officer at BriefYourMarket (Yomdel's parent company), he is responsible for sales, marketing and customer success.
Chris is passionate about the importance of optimising the customer experience and the role it plays in driving business growth. Chris loves to work with partners supporting their growth and helping to optimise their customer’s experiences, through Yomdel’s live chat services and Know Your Market’s mystery shopping services. Outside of work you can find Chris regularly hacking his way around the local golf course.