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Will Customer Experience change in 2020?

In Spring 2019, property market expert and industry correspondent Chris Watkin interviewed Yomdel's founding partners Andy Soloman and Tim Breden....

'Spend a Penny' with Just a Drop and Yomdel

Yomdel’s “Spend a Penny” campaign supports Just a Drop in its work bringing safe water and sanitation to communities worldwide. As a new decade...

The Highs and Lows of Estate Agency CX

How good is the Customer Experience in your Estate Agency? “We’re a small team. I know all my staff do a good job”

Customer Experience Integration - the Multiplier Effect

Integration is a crucial component of best in class Customer Experience. If the business doesn’t make the sale – everyone loses.

9 Benefits of Live Chat for Business

This week in our blog, we are featuring an infographic from our friends at The Website Group. They create websites daily for businesses all over the...

How expensive is cheap live chat?

Saving money, or minimising cost, on the cheapest live chat you can deploy could be the most expensive mistake you make for your business.

Top 10 Live Chat quick wins you need to know

Live chat is becoming a must for businesses who want to connect with as many potential customers as possible. It’s understandable – 87% of purchasing...

Not all Live Chat is created equal

B&B or the Ritz – what live chat would you choose? The truth is, not all Live Chat is created equal.

3 steps to increase your website conversions

As business owners and digital marketers, you face the same challenge day in day out, regardless of the industry you operate in – “How do we increase...
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