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1 min read
Infographic: tackling lead processing in Estate Agency

Not enough resources to manage the tsunami of incoming leads and enquires? It's a problem we hear a lot from Estate...

3 min read
IMPROVING YOUR CUSTOMER SERVICE WITH LIVE CHAT

When business is booming, little thought goes to generating leads, and instead keeping customers satisfied and giving...

3 min read
HOW DOES LIVE CHAT HELP YOUR BUSINESS?

Most businesses claim to have excellent customer service and support  – after all, they have a phone, email as well as...

3 min read
THE BENEFITS OF LIVE CHAT FOR CUSTOMER SERVICE

When customers have a query or just want a simple question answered while browsing online, they are increasingly...

3 min read
THE PROS & CONS OF OUTSOURCED LIVE CHAT

Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...

3 min read
HOW TO IMPROVE CUSTOMER EXPERIENCE IN RETAIL

Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...

4 min read
KNOWLEDGE IS POWER - 5 BENEFITS OF MARKET RESEARCH

Market Research is such a broad subject, that people are often afraid to get into it, because they don't know where to...

4 min read
DOES HIRING CHAT AGENTS TO OUTSOURCE CUSTOMER SERVICE WORK?

Whether you're staffing up for your seasonal busy period, considering how you can build capacity in your customer...

3 min read
HOW CAN LIVE CHAT HELP YOUR BUSINESS GROW?

UK businesses will now be scrambling fast to get back to some sort of normal, now there is roadmap out of Covid...

3 min read
VIDEO: WHAT IS BRAND PROFILING, AND HOW COULD IT BENEFIT YOU?

Your brand is one of the most powerful tools within your entire business, yet often it goes unplanned. You don't...

3 min read
WHAT IS THE PURPOSE OF MYSTERY SHOPPING?

People often wonder where the true value lies in Mystery Shopping. And the answer lies in the blend of insight it...

3 min read
BECOME A MYSTERY SHOPPER & GET PAID TO SHOP

A lot of people love shopping! So what if you could get paid to shop? Sounds like the perfect job, right?

Well, working...