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Process, process, process: the importance of adding structure to your daily tasks

How important is process to a business? From the smallest business to the most established brands in the world, having a well-defined business...

Can you really know your customer?

Know Your Customer! An easy thing to say, but what does it mean, and how do you go about it?

Quality is the key to incredible live chat results

For live chat to be effective it needs to deliver an exceptional quality experience for the customer. Deliver anything less than perfect and you run...

A Sparkling Wine Adventure

Yomdel has added a dash of sparkle to its activities this year with sponsorship of the The World’s Finest Glass of Bubbly Awards 2019, organised by...

DIFD -- An Amazing Charity Adventure

Yomdel supports a number of charities each year, and the latest adventure was an amazing coming together of estate agents and their suppliers to...

Why live chat matters, and what to look out

WHY LIVE CHAT MATTERS,  AND WHAT TO LOOK OUT FOR You spend hundreds, if not thousands of pounds on marketing campaigns to drive people to your...

6 reasons removals businesses should use managed live chat

I've found myself reflecting on how removals companies can improve their lead generation and also create competitive advantage.

Yomdel Live Email ups the stakes for estate agents serious about growth

This new Yomdel initiative means estate agents need never miss another portal lead again to uncover hidden opportunities that will grow their...

Some businesses ‘get' Customer Experience

Customer Experience – why do only the best ‘get it’ ? Queues. Attitude. Unreturned calls. We’ve all been there. It’s astonishing how often it still...
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