Blog

Is there really a secret? It really depends upon the way you look at it.

Very few know that up to 500,000 people in the...

In an evolving world where digital engagement continues to grow at an astounding rate, Live chat has become an integral...

Mystery shopping is an highly valuable tool used by thousands of the best B2C & B2B businesses across the UK. And all...

Although there is no one-size fits all definition, Market Research can reasonably be defined as the activity of...

Customer Experience, also known as CX, embodies how the customer perceives your brand based on an interaction they have...

One of the greatest challenges with any CRM system is the time and cost involved in managing the data. Do you ever feel...

OK, I admit it. I have a natural prejudice against Artificial Intelligence, Machine Learning, call it what you will. Or...

Online services and technology are playing an increasingly crucial role in customer experience and complaint...

Already a preferred channel by online customers, Live Chat is likely to dominate future customer experience, due to the...

Ironically, investing in Live Chat Software, and managing chats yourself may not be the most cost-effective way to...

In 2020 and beyond, travel and hospitality companies will be remembered most for the Customer Experience they provided...

MIND THE GAP

Being COVID compliant is essential to bringing customers back with confidence. Every UK business needs to...