YOMDEL CONVERSATION

It’s one of the first things that’s drummed into agents. From the most junior of negotiators right up to owners of...

Humans vs machines: it’s a debate that rages across almost every sector. Who is more efficient, more empathetic, more...

As an estate agent, you’d like to capture as much lead information as possible, as early in the process as feasible -...

As an estate agency, it’s likely that a vast majority of your budget is allocated to your marketing. From the cash you...

With Covid restrictions slowly easing, stamp duty holidays coming to an end and the property market looking a little...

Not enough resources to manage the tsunami of incoming leads and enquires? It's a problem we hear a lot from Estate...

When business is booming, little thought goes to generating leads, and instead keeping customers satisfied and giving...

Most businesses claim to have excellent customer service and support  – after all, they have a phone, email as well as...

When customers have a query or just want a simple question answered while browsing online, they are increasingly...

Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...

Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...

Market Research is such a broad subject, that people are often afraid to get into it, because they don't know where to...