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2 min read
HOW LIVE CHAT HELPS ESTATE AGENTS TO QUALIFY LEADS

It’s one of the first things that’s drummed into agents. From the most junior of negotiators right up to owners of...

2 min read
CHATBOTS VS HUMAN LIVE CHAT: WHICH IS BETTER FOR YOUR AGENCY?

Humans vs machines: it’s a debate that rages across almost every sector. Who is more efficient, more empathetic, more...

3 min read
USER ANONYMITY IS THE KEY TO LIVE CHAT SUCCESS FOR ESTATE AGENTS

As an estate agent, you’d like to capture as much lead information as possible, as early in the process as feasible -...

2 min read
HOW QUICKLY SHOULD ESTATE AGENTS RESPOND TO A LEAD?

As an estate agency, it’s likely that a vast majority of your budget is allocated to your marketing. From the cash you...

3 min read
LEARNINGS TO TAKE FROM COVID TO GROW YOUR AGENCY IN 2021

With Covid restrictions slowly easing, stamp duty holidays coming to an end and the property market looking a little...

1 min read
Infographic: tackling lead processing in Estate Agency

Not enough resources to manage the tsunami of incoming leads and enquires? It's a problem we hear a lot from Estate...

3 min read
IMPROVING YOUR CUSTOMER SERVICE WITH LIVE CHAT

When business is booming, little thought goes to generating leads, and instead keeping customers satisfied and giving...

3 min read
HOW DOES LIVE CHAT HELP YOUR BUSINESS?

Most businesses claim to have excellent customer service and support  – after all, they have a phone, email as well as...

3 min read
THE BENEFITS OF LIVE CHAT FOR CUSTOMER SERVICE

When customers have a query or just want a simple question answered while browsing online, they are increasingly...

3 min read
THE PROS & CONS OF OUTSOURCED LIVE CHAT

Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...

3 min read
HOW TO IMPROVE CUSTOMER EXPERIENCE IN RETAIL

Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...

4 min read
KNOWLEDGE IS POWER - 5 BENEFITS OF MARKET RESEARCH

Market Research is such a broad subject, that people are often afraid to get into it, because they don't know where to...