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2 min read
CAN LIVE CHAT INCREASE SALES?

The popularity of live chat is rapidly increasing, and it’s estimated to continue to grow by up to almost 90% in the...

2 min read
LIVE CHAT VS CALL HANDLING - WHICH IS MORE COST EFFECTIVE?

When it comes to customer service, feedback from consumers is clear. When something goes wrong, they want to be able to...

2 min read
USING LIVE CHAT FOR TENANT QUERIES

Lettings and property management can be great additions to any estate agency.

They offer a recurring revenue structure...

2 min read
HOW LIVE CHAT IMPROVES CUSTOMER EXPERIENCE IN THE INSURANCE INDUSTRY

Customer experience (CX) is increasingly becoming a key differentiator when it comes to consumers choosing an insurer....

2 min read
HOW LIVE CHAT CAN HELP YOUR HOME IMPROVEMENT BUSINESS

Whether you’re a building contractor, tradesperson, or any other type of home improvement business, introducing live...

2 min read
HOW LIVE CHAT HELPS YOU TO RETAIN YOUR CUSTOMERS

For most organisations, the best customers are those who don’t just use your product or service on a single occasion....

4 min read
LOW ATTENTION SPANS AND THE RISE OF LIVE CHAT

It probably comes as little surprise that a recent study by Microsoft found that the human attention span has dropped...

2 min read
KEEPING LIVE CHAT SIMPLE

Live chat is rapidly becoming one of the most popular ways for consumers to contact a business.

But while there are so...

2 min read
SPEEDING UP LEGAL INSTRUCTIONS VIA LIVE CHAT

Whether you are a small family practice, or a leading magic circle firm, one of the biggest benefits you can bring to...

2 min read
HOW LIVE CHAT HELPS THE HOSPITALITY INDUSTRY THROUGH TROUBLED TIMES

To say that the past two years has been turbulent for the hospitality industry would be an understatement.

And while...

3 min read
KEEPING LIVE CHAT RELEVANT

Live chat is one of the most popular ways for customers to get in touch with business. It’s quick, efficient and means...

4 min read
KEEPING YOUR ESTATE AGENCY OFFICE COVERED AT CHRISTMAS

The Christmas break is almost upon us. But how do you plan to manage your estate agency office over the festive period?...