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Live Chat customer experience

3 steps to increase your website conversions

As business owners and digital marketers, you face the same challenge day in day out, regardless of the industry you operate in – “How do we increase...

8 Nov 2019

Chris Smith

CX Customer Insights Mystery Shopping

Improve customer service with psychology

Customer Experience can all come down to psychology, and training your staff is ultimately the answer.

31 Oct 2019

Simon Taylor

Customer Insights Mystery Shopping

Getting close to the action

I’ve had a bad week. Well, Tuesday morning was bad. By lunchtime on Tuesday things were looking a bit rosier, and by Wednesday I was back to my...

24 Oct 2019

Gina Mayhead

Live Chat customer experience chatbot

5 reasons chatbots are not a good idea

Chatbots, or artificial intelligence (AI)-powered 24/7 instant communication channels online sounded marvellous, the promise was out of this world....

22 Oct 2019

Andy Soloman

customer experience quality assurance

Process, process, process: the importance of adding structure to your daily tasks

How important is process to a business? From the smallest business to the most established brands in the world, having a well-defined business...

18 Oct 2019

Simon Townsend

Customer Insights Mystery Shopping

Can you really know your customer?

Know Your Customer! An easy thing to say, but what does it mean, and how do you go about it?

8 Oct 2019

Gina Mayhead

Live Chat customer experience

Quality is the key to incredible live chat results

For live chat to be effective it needs to deliver an exceptional quality experience for the customer. Deliver anything less than perfect and you run...

4 Oct 2019

Andy Soloman

Champagne Sparkling Wine Sponsor

A Sparkling Wine Adventure

Yomdel has added a dash of sparkle to its activities this year with sponsorship of the The World’s Finest Glass of Bubbly Awards 2019, organised by...

22 Sep 2019

Andy Soloman

Estate Agents charity

DIFD -- An Amazing Charity Adventure

Yomdel supports a number of charities each year, and the latest adventure was an amazing coming together of estate agents and their suppliers to...

11 Sep 2019

Andy Soloman

Yomdel Blog

Subscribe to our newsleter

3 steps to increase your website conversions

Improve customer service with psychology

Getting close to the action

5 reasons chatbots are not a good idea

Process, process, process: the importance of adding structure to your daily tasks

Can you really know your customer?

Quality is the key to incredible live chat results

A Sparkling Wine Adventure

DIFD -- An Amazing Charity Adventure

Become a Mystery Shopper

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