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3 min read

HOW CAN LIVE CHAT SPEED RECOVERY IN TRAVEL & HOSPITALITY?

In 2020 and beyond, travel and hospitality companies will be remembered most for the Customer Experience they provided...

4 min read

USING MYSTERY SHOPPING TO BE COVID COMPLIANT

MIND THE GAP

Being COVID compliant is essential to bringing customers back with confidence. Every UK business needs to...

4 min read

CUSTOMER EXPERIENCE SHOULD BE YOUR BUSINESS STRATEGY

I recently wrote this short article for the B2B Marketing Expo 2020 and thought it well worth re-sharing here in the...

3 min read

THINK SMART AND PLAY THE LONG GAME

Sage advice that we often hear during a crisis is “It’s those that think smart and consider the long-game who are...

4 min read

TIPS FOR NAVIGATING YOUR BUSINESS THROUGH A PANDEMIC

As we enter the last quarter of 2020, I reflect on what an unfathomable year it has been globally. The world had come...

3 min read

What to do when Customers are scarce - Advice for the Travel sector

In truth, Travel is just one of the sectors we work with at Yomdel, helping clients understand the customer experience...

4 min read

Is your online customer response time quick enough?

Are your response times leaving customers feeling disappointed?

Now more than ever you need to monitor your staff’s...

2 min read

WHY CHANGE IN GOOD TIMES? AND WHY THIS OFFER IS TIMELY!

Making successful change is often cited as one of the hardest things to do in business. Yet we are constantly reminded...

4 min read

TIPS FOR IMPROVING CUSTOMER SATISFACTION

Our blog this week is guest written by Ashley Lipman. Ashley is an award-winning writer who discovered her passion for...

2 min read

HOW TO TURN PASSIVE BROWSERS INTO VALUABLE LEADS

Web browsing is almost a default human behaviour now. People do it without even thinking, especially with a mobile in...