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3 min read
THE BENEFITS OF LIVE CHAT FOR CUSTOMER SERVICE

When customers have a query or just want a simple question answered while browsing online, they are increasingly...

3 min read
THE PROS & CONS OF OUTSOURCED LIVE CHAT

Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...

3 min read
HOW TO IMPROVE CUSTOMER EXPERIENCE IN RETAIL

Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...

4 min read
KNOWLEDGE IS POWER - 5 BENEFITS OF MARKET RESEARCH

Market Research is such a broad subject, that people are often afraid to get into it, because they don't know where to...

4 min read
DOES HIRING CHAT AGENTS TO OUTSOURCE CUSTOMER SERVICE WORK?

Whether you're staffing up for your seasonal busy period, considering how you can build capacity in your customer...

3 min read
HOW CAN LIVE CHAT HELP YOUR BUSINESS GROW?

UK businesses will now be scrambling fast to get back to some sort of normal, now there is roadmap out of Covid...

3 min read
VIDEO: WHAT IS BRAND PROFILING, AND HOW COULD IT BENEFIT YOU?

Your brand is one of the most powerful tools within your entire business, yet often it goes unplanned. You don't...

3 min read
WHAT IS THE PURPOSE OF MYSTERY SHOPPING?

People often wonder where the true value lies in Mystery Shopping. And the answer lies in the blend of insight it...

3 min read
BECOME A MYSTERY SHOPPER & GET PAID TO SHOP

A lot of people love shopping! So what if you could get paid to shop? Sounds like the perfect job, right?

Well, working...

5 min read
WHY USE CUSTOMER SATISFACTION SURVEYS?

To successfully grow your business, it is essential to gain a deep understanding of your customers, and their...

4 min read
WHAT COMPANIES HAVE LIVE CHAT?

Due to its versatile uses, and its massive increase in engagement across demographics over the last few years,...

4 min read
HOW DO YOU PROVIDE GOOD CUSTOMER EXPERIENCE?

Do you know how your customers perceive their interactions with your business?

The definition of Customer Experience...