--- title: The increasing importance of live chat description: Customer experience is increasingly becoming an area that has to be thought about and planned for as part of your overall business strategy. image: https://www.yomdel.com/hubfs/Stock%20images/Business%20strategy%20plan%20over%20ladder%20leading%20to%20success.jpeg --- **** [![yomdel a nurtur company](https://www.yomdel.com/hs-fs/hubfs/yomdel%20a%20nurtur%20company.png?width=5949&height=2307&name=yomdel%20a%20nurtur%20company.png) ![yomdel a nurtur company](https://www.yomdel.com/hs-fs/hubfs/yomdel%20a%20nurtur%20company.png?width=5949&height=2307&name=yomdel%20a%20nurtur%20company.png) ](https://www.yomdel.com) [![FREE CONSULTATION](https://no-cache.hubspot.com/cta/default/2927890/8b1b6cb7-3273-4ebb-99bd-358863329609.png)](https://cta-redirect.hubspot.com/cta/redirect/2927890/8b1b6cb7-3273-4ebb-99bd-358863329609) [**](https://www.yomdel.com/blog/increasing-importance-live-chat#tmpmodule_1568761248550301) ** [![Yomdel live chat with messenger integration](https://www.yomdel.com/hs-fs/hubfs/Screenshot%202021-02-19%20at%2016.45.07.png?width=600&height=601&name=Screenshot%202021-02-19%20at%2016.45.07.png "Yomdel live chat with messenger integration")](https://www.yomdel.com/services/chat-with-messenger) #### INSIGHT #### DESIGN #### ENGAGEMENT # [The increasing importance of live chat](https://www.yomdel.com/blog/increasing-importance-live-chat) By [Andy Soloman](https://www.yomdel.com/blog/author/andy-soloman) on 22/07/16 17:07 ###### Topics: [digital](https://www.yomdel.com/blog/tag/digital) [Customer](https://www.yomdel.com/blog/tag/customer) [E-commerce](https://www.yomdel.com/blog/tag/e-commerce) [infographic](https://www.yomdel.com/blog/tag/infographic) [Live Chat](https://www.yomdel.com/blog/tag/live-chat) [Property](https://www.yomdel.com/blog/tag/property) [Social Media](https://www.yomdel.com/blog/tag/social-media-2) [Technology](https://www.yomdel.com/blog/tag/technology) [United Kingdom](https://www.yomdel.com/blog/tag/united-kingdom) [Yomdel Live Lead](https://www.yomdel.com/blog/tag/yomdel-live-lead) ![Business strategy plan over ladder leading to success](https://www.yomdel.com/hubfs/Stock%20images/Business%20strategy%20plan%20over%20ladder%20leading%20to%20success.jpeg) Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead. [![The increasing importance of live chat](https://www.yomdel.com/hubfs/Imported_Blog_Media/The-increasing-importance-of-live-chat.png)](https://www.yomdel.com/hubfs/Imported_Blog_Media/The-increasing-importance-of-live-chat.png) - [Tweet](https://twitter.com/share) ![Andy Soloman](https://www.yomdel.com/hubfs/andy2bw.jpg) #### Written by [Andy Soloman](https://www.yomdel.com/blog/author/andy-soloman) As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com. 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