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Storage Sector Customer Experience

SELF STORAGE SECTOR

 

Explore The Benefits For Your Business

 

WINNING IN SELF STORAGE

The world of handling other people's stuff is an incredibly competitive environment. Over two thirds of customers research your self storage online BEFORE they ever get in touch. The battleground begins at your website, or even before.

Ensure your prospective customers receive the very best service experience, to hold their attention, beat your competition, and be their final choice.

SSA Annual Report: Read our summary

 

attic self storage case study

CUSTOMER EXPERIENCE

That's the difference between a customer booking successfully on your site, and the same customer pausing, returning to Google, and moving to the next competitor on the list.

Every single visitor counts! And every single visit must be nurtured, 24/7.

Yomdel's custom Storage Sector services are designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.

Increase Online Bookings

Answer immediate questions,
and handle objections

REDUCE 
CANCELLATIONS

Integrate calculators
and virtual tours

IMPROVE PPC CONVERSIONS

Reduce website
bounce rates

GROW CUSTOMER
VALUE

Create awareness and
upsell additional services

BEAT YOUR
COMPETITION

Benchmark your services
and customer experience

DRIVE PROACTIVE
CONVERSION

Turn passive browsers
into active leads in chat
 

STORAGE SECTOR SERVICES

 

LIVE CHAT

INCREASE WEBSITE CONVERSIONS BY 50%

The highest converting facility that you can add to your website, managed Live Chat will provide your customers with 24/7 personal human support.

Highly trained operators nurture your visitors, answering their questions, and facilitating their journey to storage space calculations or added service requirements, with a constant focus on conversion to lead.

FEATURES

  • 24/7 RAPID RESPONSE

    On average around 50% of all visitors to self-storage websites go online outside standard office opening hours. And we'll be there to respond within 15 seconds!

  • SPECIALIST SELF-STORAGE EXPERTISE

    Yomdel is an approved supplier and member of the SSA, currently providing 24/7 Live Chat to multiple members.

  • SALES INTEGRATION

    Our Live Chat systems easily integrate with your website and online booking systems, enabling our operators to seamlessly nurture visitors to quotation enquiry or booking stage.

BENEFITS

  • FULLY MANAGED SERVICE

    From start to finish, your Yomdel team led by a dedicated Account Manager, will handle all setup arrangements, and ongoing review and optimisation of your service.

    And of course, our Live Chat operators represent your brand, offering exceptional service 24/7 to your customers.

  • PRE-QUALIFIED LEADS

    Every lead is supplied to you fully detailed with all contact details, and storage requirement details as appropriate. Key points of conversation are also summarised, for rapid prioritisation and follow-up by your team.

  • RAPID LEAD REFERRAL

    All leads are provided online directly to your team within 15 minutes of the Live Chat ending, so you can continue the conversation with your customer in world-class time.

We chose Yomdel based on their reputation for Customer Experience insight and excellence, and they have lived up to it. Yomdel have enabled us to identify and implement improvements within our business, and played a key role in our sales success this year, and in helping us win a FEEFO Platinum Award.
Attic Self Storage website logo-1
Jose Meneses
Senior Manager (Sales)
 

Let's Chat

To find out more about delivering world-class customer experience and improve your bookings, schedule a call with us now.

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