CUSTOMER EXPERIENCE SERVICES

These are numbers that blew us away, and they have given us a new perspective on customer experience as an investment. Done right, as here with Yomdel, it pays incredible dividends very quickly.

We’ve got something very bespoke. The programme is designed, put together and delivered exactly how we want it so we get the very best out of the money that we invest. It gives us the opportunity to breakdown and analyse performance in real time and get some real learnings from the evidence on offer.

In developing our website strategy, we identified that the way in which people buy and sell property is continually evolving. We subsequently required our website to further enhance the experience of our customers, whilst providing all of the tools our network of franchisees needed to build and generate hugely successful businesses.

We chose Yomdel based on their reputation for Customer Experience insight and excellence, and they have lived up to it. Yomdel have enabled us to identify and implement improvements within our business, and played a key role in our sales success this year, and in helping us win a FEEFO Platinum Award.

The live leads are without doubt the most ‘on the money’ leads you can talk to, provided you get to them quickly. They have outperformed all other lead sources in ROI including Google Adwords, FaceBook advertising & Industry Lead generation.

Yomdel don't just help us deliver the best customer experience, with the highest quality managed live chat on our website 24/7, their mystery shopping also enables us to design the best customer experiences by identifying areas for improvement, and motivating our teams to even higher standards of excellence.

Yomdel has become a critical extension of our own team. They have struck a rich seam of new business generating $175,000 in just six months and the ROI at way over 2,000% is phenomenal.

Yomdel has been an inspired choice for our business. Live chat on our website was important from a customer experience perspective, but the value Yomdel add by targeting, nurturing and ultimately generating leads for us, it is something we now rely on. It is an important component of our sales pipeline.

Put simply, Yomdel are a genuine extension of our own team, and seen as such by our web visitors. Great partners to work with, and they have a real knack for capturing great qualified leads. The ROI is important but equally so is the protection of our great brand, something they do perfectly.