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GROW YOUR BUSINESS
WITH FULLY MANAGED
24/7 LIVE CHAT

Deliver world-class customer experience for your business with Yomdel services

Yomdel Customer Experience Services

Yomdel offers a suite of services that are
GUARANTEED TO GROW YOUR BUSINESS. 

With our uncompromising approach to quality, putting your customers first, we deliver a positive return for EVERY client in 3 key solution areas:

  • INSIGHT – Mystery Shopping and Market Research, to ensure you deliver for your customers every time

  • DESIGN – Customer Journey Mapping and Results Tracking to constantly drive business winning sales processes

  • ENGAGEMENT – 24/7 fully managed live chat to deliver world-class CX, and grow your website conversions by over 50%

Take a look at our video for a full explanation, and book a time with us to discuss growing your business.

Our Featured CX Services

24/7 Managed
Live Chat

The highest-converting service you can have on your website:

  • Fully managed 24/7
  • Expert, trained operators
  • 15 second response time
  • Nurture & qualify leads
  • Increase sales productivity

 

Increase your site conversions by 50%

Mystery
Shopping

Experience your business as your customer, and optimise sales process:

  • UK-wide coverage
  • Omni-channel research
  • Real-life briefs & scenarios
  • Competitor benchmarking
  • Online results portal

 

Achieve world-class customer experience

Market
Research

Results-driven, tailored insight solutions to your business questions:

  • Strategic research advice
  • Agile methodologies
  • Evidence-based findings
  • Actionable analysis
  • Bespoke reporting

 

Reduce business risk and inform decision making

What Our Clients Say

quote

“We always knew we may be missing leads when we were closed, but we hadn’t fully appreciated the level and quality of the leads we’d let slip through our fingers. Yomdel capture significant volumes of enquiries for us. They are really professional and offer our customers a fantastic service that results in exceptional leads. Long may this continue!”

MARK COOPER | PARTNER | COOPERS RESIDENTIAL

quote

“It’s a partnership that works. Yomdel delivers leads with a phenomenally-high conversion rate. They’re not formulaic like other live chat providers, they work to the highest standards and it’s one of the best marketing initiatives we’ve ever undertaken.”

ERIC WALKER | MANAGING DIRECTOR | NORTHWOOD

quote

“We’ve got something very bespoke. The programme is designed, put together and delivered exactly how we want it so we get the very best out of the money that we invest. It gives us the opportunity to breakdown and analyse performance in real time and get some real learnings from the evidence on offer.”

JULIAN CARTER-JONES | HEAD OF L&D | BARKER & STONEHOUSE

quote

“We’ve generated a lot more leads across the network and we’ve been able to offer a different level of communication for clients. Our agents on-the-ground have the opportunity to engage with clients in a way that they were never able to before. And for our customers, they have the opportunity to speak to an actual person any time of the day or night – something they’re quite surprised about!”

DEBBI FRANKLIN | HEAD OF MULTI-CHANNEL FULFILMENT | ANDREWS PROPERTY GROUP

quote

“Lok’nStore Group have worked with Yomdel for more than 9 years. The team has completed a number of projects for our business with various objectives, including customer research through unconverted lead questionnaires. Not only is the Yomdel team very knowledgeable and very friendly, the results are always helpful and have guided the evolution of our business over the time we have worked with them."

TOM LAMPARD | GROUP ACQUISITION AND INTEGRATION MANAGER | LOK’NSTORE

quote

“Yomdel helps us massively increase our online leads. They convert customers through their journey with us, it’s really helpful!”

REBECCA HADLEY | HEAD OF MARKETING | CAMM & HOOPER

quote

“In developing our website strategy, we identified that the way in which people buy and sell property is continually evolving. We subsequently required our website to further enhance the experience of our customers, whilst providing all of the tools our network of franchisees needed to build and generate hugely successful businesses.”

NICK NEILL | MANAGING DIRECTOR AND ‘HEAD SHEPHERD’ | EWEMOVE

quote

 “It was a huge surprise to all of us here at Arun Estates that a supplier from outside of the group was able to represent our brands so well. And what’s more, the Yomdel team is a delight to work with, so fast at responding and very in tune with our needs."

RICHARD SHAW | SENIOR BUSINESS DEVELOPMENT MANAGER | ARUN ESTATES

quote

“By providing visitors to our website with the opportunity to engage in real-time with highly knowledgeable operators 24 hours a day, 7 days a week, has helped us to manage a hidden demand from a difficult to reach group. We can now capture and service many more people than ever before. I’m really impressed with Yomdel.”

KATRINE SPORLE | THE PROPERTY OMBUDSMAN

quote

“The mystery shops give us a clear picture of how we are performing - not only in customer service and sales, but against our competitors. The feedback is invaluable in helping us identify where improvement is needed, giving us the edge against our competitors and equally telling us what we do well, enabling far more effective coaching and mentoring of our staff.”

JOANNE SUMMERFIELD | DIRECTOR OF SALES | DAWSONS

If you'd like to read more of our client success stories, click here!

Why Work with Yomdel?

CUSTOMER
FIRST


Your customer is at the heart of everything we do - knowing, nurturing and servicing your customers is the key to growing your business

TOTAL
QUALITY

 

World-class CX comes from an uncompromising approach to quality - we create business success by improving your brand performance and business reputation

RESULTS
FOCUS

 

Yomdel commits to achieving a positive return for EVERY client, with current aggregate performance running at a staggering 18:1 ROI

BUSINESS GROWTH

 

Partnering with over 2500 UK businesses, Yomdel CX services has delivered an average 32% incremental revenue through improved customer experience

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