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Deliver an exceptional customer experience and drive business growth with Yomdel

 

Get the most out of every customer engagement with Yomdel's award-winning insight and growth services. 

 
 
24/7 LIVE CHAT LIVE EMAIL MYSTERY SHOPPING MARKET RESEARCH

What is Yomdel?

Yomdel offers a suite of products that will transform the experience you offer your customers.

We are the pioneers of intelligent, 24/7 live chat in the UK. It is the highest-converting function you can put on your website, with our clients reporting returns on investment that run into the thousands of percent!

Add to that our deep expertise in market research and mystery shopping and you'll generate exceptional customer insights that you can use to improve —and rapidly scale — your business.

Find out more about our range of products

Our products

Yomdel Live Chat

Yomdel Live Chat has the potential to be the best thing you ever put on your website. It will generate significant volumes of new business opportunities whilst delivering an exceptional customer experience.

A team of human operators is assigned to your business and trained to handle conversations in the same way that you would 24 hours a day, 7 days a week, 365 days a year!

Whether your objective is to drive more sales, generate more leads, or improve your level of customer service, Yomdel Live Chat will transform your business overnight.

 

Find out more about managed live chat
Yomdel Live Chat

Yomdel Market Research

  • Do awards have a positive impact on my business?
  • How does my customer service compare to my competitors'?
  • How effective has my staff's training been?
  • Should I increase the price of my service?

There is no end to the questions you can answer with Yomdel Market Research!

We'll give you in-depth insights into your market, prospects, customers and employees that will help you make business-changing decisions that drive significant growth.

Find out more about Yomdel Market Research
Yomdel-Market-Research

Yomdel Mystery Shopping

Yomdel's market-leading mystery shopping service enables you to see your brand through the eyes of your customers.

By getting every-day shoppers to engage with your employees and report back on their experience, you can make fundamental changes to the way you work and trust that your staff know how to delight your customers every time!

Find out more about Yomdel Mystery Shopping

Yomdel Mystery Shopping

WHY WORK WITH YOMDEL?

MARKET LEADERS

Yomdel is the pioneer of 24/7 managed live chat in the UK. Our innovative products have helped more than 2,500 businesses of all shapes and sizes across the UK achieve incredible results.

TEAM PLAYERS

We are here to help drive incredible growth for your business. Just think of us as business-growth partners, working as an extension of your team to help you meet your objectives. 

Award-winning

We have won multiple awards and are proud to have been voted as a top supplier by our clients.  Join the Yomdel revolution and you'll be amazed by the impact we have on your business.

Unrivalled quality

Our bespoke services are tailored to be as unique as your business. A dedicated Account Manager works proactively to ensure your expectations are exceeded every step of the way.

STORM AHEAD OF YOUR COMPETITION...

more leads can be enjoyed with Yomdel on average

of your web visitors come to your site out of hours

want brands to show they care before they'll purchase

of businesses that invest in CX see increased revenue

What our clients say

If you'd like to read more of our client success stories, click here!

“We always knew we may be missing leads when we were closed, but we hadn’t fully appreciated the level and quality of the leads we’d let slip through our fingers. Yomdel capture significant volumes of enquiries for us. They are really professional and offer our customers a fantastic service that results in exceptional leads. Long may this continue!”

Mark Cooper | Partner | Coopers Residential

“It’s a partnership that works. Yomdel delivers leads with a phenomenally-high conversion rate. They’re not formulaic like other live chat providers, they work to the highest standards and it’s one of the best marketing initiatives we’ve ever undertaken.”

Eric Walker | Managing Director | Northwood

“We’ve got something very bespoke. The programme is designed, put together and delivered exactly how we want it so we get the very best out of the money that we invest. It gives us the opportunity to breakdown and analyse performance in real time and get some real learnings from the evidence on offer.”

Julian Carter-Jones | Head of L&D | Barker & Stonehouse

“We’ve generated a lot more leads across the network and we’ve been able to offer a different level of communication for clients. Our agents on-the-ground have the opportunity to engage with clients in a way that they were never able to before. And for our customers, they have the opportunity to speak to an actual person any time of the day or night – something they’re quite surprised about!”

Debbi Franklin | Head of Multi-Channel Fulfilment | Andrews Property Group

“Lok’nStore Group have worked with Yomdel for more than 9 years. The team has completed a number of projects for our business with various objectives, including customer research through unconverted lead questionnaires. Not only is the Yomdel team very knowledgeable and very friendly, the results are always helpful and have guided the evolution of our business over the time we have worked with them."

Tom Lampard | Group Acquisition and Integration Manager | Lok’nStore

“Yomdel helps us massively increase our online leads. They convert customers through their journey with us, it’s really helpful!”

Rebecca Hadley | Head of Marketing | Camm & Hooper

“In developing our website strategy, we identified that the way in which people buy and sell property is continually evolving. We subsequently required our website to further enhance the experience of our customers, whilst providing all of the tools our network of franchisees needed to build and generate hugely successful businesses.”

Nick Neill | Managing Director and ‘Head Shepherd’ | EweMove

 “It was a huge surprise to all of us here at Arun Estates that a supplier from outside of the group was able to represent our brands so well. And what’s more, the Yomdel team is a delight to work with, so fast at responding and very in tune with our needs."

Richard Shaw | Senior Business Development Manager | Arun Estates

“By providing visitors to our website with the opportunity to engage in real-time with highly knowledgeable operators 24 hours a day, 7 days a week, has helped us to manage a hidden demand from a difficult to reach group. We can now capture and service many more people than ever before. I’m really impressed with Yomdel.”

Katrine Sporle | The Property Ombudsman

“The mystery shops give us a clear picture of how we are performing - not only in customer service and sales, but against our competitors. The feedback is invaluable in helping us identify where improvement is needed, giving us the edge against our competitors and equally telling us what we do well, enabling far more effective coaching and mentoring of our staff.”

Joanne Summerfield | Director of Sales | Dawsons

EMAIL US

info@yomdel.com

our address

Parbrook House

Natts Lane

Billingshurst 

RH14 9EZ 

 

GET IN TOUCH WITH YOMDEL