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Andy Soloman

Andy Soloman

As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com.

Recent posts by Andy Soloman

3 min read

Yomdel has slashed its prices. Here's why.

By Andy Soloman on 25/03/20 18:01

At this time it is more important than ever that we all work together, for together we are stronger, and at Yomdel the success of our clients is our success as well. Since the coronavirus crisis hit us, Yomdel has been pulling out all the stops to ensure we are able to continue to deliver our award-winning 24/7 managed live chat service. I'm delighted  to say the service is secure, we continue to operate with 100% uptime, and I know we are a lifeline for our partners and clients. Our fabulous team is doing a fabulous job.

Topics: Managed Live Chat Disaster Management Coronavirus business continuity
2 min read

COVID-19: Yomdel launches rapid-to-deploy emergency live chat teams

By Andy Soloman on 10/03/20 08:00

Live chat teams can be used to relieve overwhelmed customer services in the face of  a deluge of telephone and email enquiries.

Topics: Customer support Managed Live Chat Disaster Management Emergency
2 min read

Provide accessible customer support in "Solving Housing Disputes"

By Andy Soloman on 06/03/20 17:07

A new report from Justice, the influential all-party law reform and human rights organisation working to strengthen the justice system, has proposed a ‘bold, ambitious’ model to resolve housing disputes and suggested that live chat is an important channel for customer contact.

Topics: Live Chat housing report
4 min read

Six steps to customer happiness in a travel crisis

By Andy Soloman on 03/03/20 12:02

The travel industry is no stranger to crisis management, and risks can take many forms. Be it earthquakes or a devastating tsunami, terrorism, ash plumes from volcanoes, pandemics, travel companies going bust or political upheaval.

Topics: Customer support Managed Live Chat Travel Industry Crisis Management
3 min read

'Spend a Penny' with Just a Drop and Yomdel

By Andy Soloman on 08/01/20 14:33

Yomdel’s “Spend a Penny” campaign supports Just a Drop in its work bringing safe water and sanitation to communities worldwide.

As a new decade dawns, Yomdel is delighted to announce a new strategic partnership with Just a Drop, the global charity working to bring sustainable safe water, sanitation and hygiene projects to communities around the world.

Topics: Yomdel charity Just A Drop
7 min read

5 reasons chatbots are not a good idea

By Andy Soloman on 22/10/19 12:37

Chatbots, or artificial intelligence (AI) powered 24/7 instant communication channels online, sounded marvellous. The promise was out of this world.

But they have failed, and arguably cause more problems than they solve.

Topics: Live Chat customer experience chatbot
5 min read

Quality is the key to incredible live chat results

By Andy Soloman on 04/10/19 12:51

For live chat to be effective it needs to deliver an exceptional quality experience for the customer. Deliver anything less than perfect and you run the risk of annoying people or even turning them away for ever.

Topics: Live Chat customer experience
4 min read

A Sparkling Wine Adventure - Yomdel

By Andy Soloman on 22/09/19 18:18

Yomdel has added a dash of sparkle to its activities this year with sponsorship of the The World’s Finest Glass of Bubbly Awards 2019, organised by Glass of Bubbly. Judging took place in September at the prestigious London Marriott Hotel County Hall, when wine experts gathered over two days to first blind hundreds of champagnes and sparkling wines from across the globe, before grading and determining the medal winners.

Topics: Champagne Sparkling Wine Sponsor
2 min read

DIFD -- An Amazing Charity Adventure

By Andy Soloman on 11/09/19 16:35

Yomdel supports a number of charities each year, and the latest adventure was an amazing coming together of estate agents and their suppliers to raise money for the Huntingdon's Disease Association as part of "Do It For Dom" (DIFD) canoeing down the River Wye.

Topics: Estate Agents charity