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Chris Smith

Chris Smith

As Sales Team Leader, Chris is passionate about discussing the importance of Customer Experience with as many businesses as possible, and works with clients and new businesses every day on Yomdel’s behalf. If you would like to talk with Chris about the positive impact measuring and delivering an exceptional customers experience can have on your business, then please do get in touch. He would be delighted to have an informal chat and can be reached at chris.smith@yomdel.com.

Recent posts by Chris Smith

2 min read


By Chris Smith on 05/04/22 16:00

For most organisations, the best customers are those who don’t just use your product or service on a single occasion. It’s those who come back continually, helping to advocate for your brand, and build your bottom line.

Topics: Live Chat customer service customer experience
4 min read


By Chris Smith on 19/03/21 08:15

Whether you're staffing up for your seasonal busy period, considering how you can build capacity in your customer service team, or are thinking more generally about the cost base and structure of your business in uncertain times, hiring outsourced live chat customer service agents should be a very serious consideration.

Topics: Live Chat Outsourcing customer experience
4 min read


By Chris Smith on 12/02/21 08:30

Due to its versatile uses, and its massive increase in engagement across demographics over the last few years, companies across all sectors are turning to live chat as a crucial aspect of improving their customer experience and sales process.

But to understand more deeply why these companies have chosen live chat, we need to understand how it works and what benefits it offers both the customer and the business.

Topics: Live Chat customer experience
3 min read


By Chris Smith on 08/01/21 08:30

Mystery shopping is an highly valuable tool used by thousands of the best B2C & B2B businesses across the UK. And all those businesses have one thing in common. They understand that by investing in understanding and delivering an exceptional customer experience, they will be closer to achieving their business goals.

Topics: Customer Insights Mystery Shopping business strategy
3 min read

New Customer Expectations Post-Lockdown

By Chris Smith on 07/08/20 11:30

Late March, when the majority of the UK entered a lockdown, seems a lifetime ago, with behavioural restrictions placed on society the like of which we have not seen before.

Topics: Live Chat customer experience Coronavirus
4 min read

Coronavirus: business threat or opportunity?

By Chris Smith on 16/03/20 17:10

The annoying thing about cliches is they are true. And so we must examine what we know to be true here too: that we can surely come through this stronger. How we approach the coming weeks, will determine the future of our businesses. But who will get it right, and how will they go about it?

Topics: Business Coronavirus
1 min read

The beauty of outsourced live chat: expert, easy, effective!

By Chris Smith on 21/02/20 12:02

Being tempted to manage your Live Chat in house is a natural instinct, but look beneath the surface of your own business, and see where the value is really delivered from.

Topics: lead generation Live Chat ROI
4 min read

Defining Customer Experience in Self-Storage

By Chris Smith on 07/02/20 09:15

This week, we're taking a close look at the Self-Storage industry, and the insights we've taken from the SSA's 2019 Annual Report. It sheds light on consumer behaviours when purchasing self-storage, and we draw critical conclusions to what is required to maximise sales conversions in this highly competitive sector.

Topics: Live Chat customer experience Self-Storage
6 min read

Top 10 Live Chat quick wins you need to know

By Chris Smith on 27/11/19 14:41

Live chat is becoming a must for businesses who want to connect with as many potential customers as possible. It’s understandable – 87% of purchasing decisions now begin online, according to Salesforce. So online customer experience is critical to success.

Topics: Live Chat customer experience