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Yomdel Blog

customer experience
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3 steps to increase your website conversions

As business owners and digital marketers, you face the same challenge day in day out, regardless of the industry you operate in – “How do we increase...

5 reasons chatbots are not a good idea

Chatbots, or artificial intelligence (AI)-powered 24/7 instant communication channels online sounded marvellous, the promise was out of this world....

Process, process, process: the importance of adding structure to your daily tasks

How important is process to a business? From the smallest business to the most established brands in the world, having a well-defined business...

Quality is the key to incredible live chat results

For live chat to be effective it needs to deliver an exceptional quality experience for the customer. Deliver anything less than perfect and you run...

Why live chat matters, and what to look out

You spend hundreds, if not thousands of pounds on marketing campaigns to drive people to your website. And rightly so. Research has suggested that...

Some businesses ‘get' Customer Experience

Customer Experience – why do only the best ‘get it’ ? Queues. Attitude. Unreturned calls. We’ve all been there. It’s astonishing how often it still...

Free food...! Why??

The Restaurant Manager wanted to give us free meals even though the service was excellent and food was great.

Customer service isn't all serious: Some of our funniest (read "weirdest") chats

Recent innovations in technology have allowed businesses to connect with their customers wherever they are in the world, at any time of day. Live...

Yomdel is growing rapidly, and I love this journey

Yomdel is on an amazing journey, and in four years we have consistently doubled our revenue year-on-year and grown to become the leading provider of...
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