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Seven Steps to Poor Customer Service

Have you seen this recent blog by Daniel Bailey, courtesy of Customer Experience Magazine?

Five Great Reasons To Avoid Providing Live Chat on Your Website

Live chat is all the rage. Customers generally like it, businesses like it, it really is a win for all. But not everyone is completely in love with...

Outsourced live chat is an investment not a cost

By Tim Breden, Commercial Director, Yomdel

5 critical questions before deploying live chat

By Tim Breden, Commercial Director, Yomdel

24/7 live chat resourcing needn't be expensive

By Andy Soloman, CEO, Yomdel Live chat is growing in popularity, and more and more businesses are realising the fantastic results that can be...

Three ways live chat operators can handle tough questions

Every ecommerce business is special and each has special characteristics and special requirements. But while every customer has a unique set of wants...

Live chat operator services, a brief introduction

Yomdel has live chat operator solutions for just about any market segment. Whether you are in online retail, property or entertainment, if your...

5 reasons to outsource your live chat operators

By Andy Soloman
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