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Lettings and property management can be great additions to any estate agency.

They offer a recurring revenue structure and give you access to property investors with whom you can form long term relationships with, both as landlords and potential vendors and purchasers.

Key to a successful lettings and management service is the rapid response to tenant queries, at the stage of finding a tenant to occupy a property, and when the property is under management.

We explore how live chat can be used for tenant queries.

Quickly qualify your leads

There can be many moving parts when it comes to qualifying a potential tenant. In addition to general affordability, factors such as moving date and household status are important to know before committing to arranging a viewing.

In the current booming lettings market, it’s likely that you receive a high number of enquiries from prospective tenants on any given day. If these come in via email it can be time consuming to go backwards and forwards to qualify these leads. Or your teams end up spending a large proportion of the day on the telephone being reactive.

Live chat enables you to qualify leads asking those questions quickly and efficiently which enables you to proceed to the viewing phase.


Answering commonly asked questions

While your lettings listings on portals such as Rightmove or Zoopla may provide plenty of information, it is often the case that potential tenants may ask specific questions. Common queries include whether pets are allowed, if the property accepts students, and parking questions.

Live chat gives you the opportunity to quickly answer these questions – and in many cases this can put you ahead of your competitors when a property is listed with multiple agents. After all, if you can give the answer that a prospective tenant is hoping for, the natural next step is to book a viewing and therefore be in prime position to secure the tenant.

Speed up your processes

Often the tenant referencing process can be held up by poor communication. This can mean delayed move in dates, which can upset both tenants and your landlord clients, or in some cases lead to the entire agreement falling apart.

Adding live chat as an option for tenant to ask questions while going through the onboarding process means that you can quickly and effectively deal with enquiries as they come up.


Fully managed chat lets you be on call, even when you’re not around

At Yomdel, our fully managed live chat service gives you a remote team who can answer tenant questions, book viewings or help with tenant repairs around the clock – effectively extending your hours of service.

We work with you to understand the most common live chat questions which will help you quickly qualify leads, letting your team get on what with what they do best.



If you haven't yet looked into a 24/7 managed live chat service, or you'd just like to know more about the options available to you, don’t hesitate to get in touch, we would be happy to chat.


Chris Smith

Written by Chris Smith

As Sales Team Leader, Chris is passionate about discussing the importance of Customer Experience with as many businesses as possible, and works with clients and new businesses every day on Yomdel’s behalf. If you would like to talk with Chris about the positive impact measuring and delivering an exceptional customers experience can have on your business, then please do get in touch. He would be delighted to have an informal chat and can be reached at chris.smith@yomdel.com.