Simon Taylor

Not enough resources to manage the tsunami of incoming leads and enquires? It's a problem we hear a lot from Estate Agency clients, but it needn't be an issue if considered from a different perspective.

Take a look at this infographic, and working through each question in turn, see how you measure up for efficiency of lead processing and qualification. You'll very quickly be able to put a cost on wasted time, and even more so on missed opportunities - or possibly even missed targets?

Which in turn offers an opportunity to invest and resource differently to get a better result.

When business is booming, little thought goes to generating leads, and instead keeping customers satisfied and giving great service becomes challenge number one.

Happy customers are usually loyal customers. If their overall buying experience is positive, repeat purchases and greater profitability become far more likely.

Most businesses claim to have excellent customer service and support  – after all, they have a phone, email as well as social media support round the clock. And a couple of years ago, this would have been enough.

However, in the digital age, competition and buyer empowerment are stronger than ever before. While this is fantastic news for customers around the world, it also means that businesses now need to do more to match and exceed the expected levels of customer experience. This is where live chat services come in.

When customers have a query or just want a simple question answered while browsing online, they are increasingly turning to live chat services for answers. As e-commerce continues to grow, clients are starting to see live chat for customer services not only as a nice additional option but as an essential requirement.

So why are more and more online shoppers turning to a company’s website chat services and what are the major benefits in relation to customer service?

Already a preferred channel by online customers, Live Chat is likely to dominate future customer experience, due to the integration of game-changing technologies. This week's guest article comes to us courtesy of Jake Rheude of Red Stag Fulfillment who has taken a look at the Top 7.

I recently wrote this short article for the B2B Marketing Expo 2020 and thought it well worth re-sharing here in the Yomdel blog. Customer Experience is now so fundamental to business success, that all the world's top companies make it a formalised component of their strategic plans.

Making successful change is often cited as one of the hardest things to do in business. Yet we are constantly reminded that change must be a constant and ongoing strategic imperative. Why?

Our blog this week is guest written by Ashley Lipman. Ashley is an award-winning writer who discovered her passion for providing knowledge to readers worldwide on topics closest to her heart - all things digital. Since her first high school award in Creative Writing, she continues to deliver awesome content through various niches touching the digital sphere.

How much is customer behaviour really changing?

Recently, we sent Andy Soloman out in to his local town, to see just how much the consumer environment is changing, and to report back in video.