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Simon Taylor

Simon Taylor

As Marketing Director at Yomdel, Simon’s personal goal is to make Yomdel as relevant and valuable for our clients as possible. Simon is constantly looking for new ways to explain the proposition of ‘world-class customer experience’, in a way that empowers Yomdel clients to harness what we do for their optimum success. With an extensive background in marketing agency client services, Simon has always been dedicated to providing clients with access to solutions which would grow their business – solutions designed and created by experts in customer communications, service and experience – by putting the customer at the heart of the solution. Get in touch anytime at simon.taylor@yomdel.com

Recent posts by Simon Taylor

4 min read

CUSTOMER EXPERIENCE SHOULD BE YOUR BUSINESS STRATEGY

By Simon Taylor on 13/11/20 08:30

I recently wrote this short article for the B2B Marketing Expo 2020 and thought it well worth re-sharing here in the Yomdel blog. Customer Experience is now so fundamental to business success, that all the world's top companies make it a formalised component of their strategic plans.

Topics: customer experience business strategy
2 min read

WHY CHANGE IN GOOD TIMES? AND WHY THIS OFFER IS TIMELY!

By Simon Taylor on 09/10/20 08:45

Making successful change is often cited as one of the hardest things to do in business. Yet we are constantly reminded that change must be a constant and ongoing strategic imperative. Why?

Topics: Customer support Live Chat business change
4 min read

TIPS FOR IMPROVING CUSTOMER SATISFACTION

By Simon Taylor on 02/10/20 09:00

Our blog this week is guest written by Ashley Lipman. Ashley is an award-winning writer who discovered her passion for providing knowledge to readers worldwide on topics closest to her heart - all things digital. Since her first high school award in Creative Writing, she continues to deliver awesome content through various niches touching the digital sphere.

Topics: Customer support customer experience Customer Insights
1 min read

NEW CUSTOMER BEHAVIOUR: WATCH THE VIDEO

By Simon Taylor on 24/07/20 16:30

How much is customer behaviour really changing?

Recently, we sent Andy Soloman out in to his local town, to see just how much the consumer environment is changing, and to report back in video.

Topics: Business Customer Insights Coronavirus
4 min read

GREAT STORIES OF LOCKDOWN SUCCESS

By Simon Taylor on 03/07/20 08:45

Some businesses seized the initiative in lockdown, finding competitive advantage by adapting fast, but also securing their future with new ways of working.

Topics: customer experience Coronavirus business change
4 min read

DEBATING REVOLUTION MISSES EVOLUTION

By Simon Taylor on 19/06/20 11:36

A huge side effect of Coronavirus is the rampant debate about whether changes in customer behaviours will be permanent.

Topics: customer experience Coronavirus business change
3 min read

Customer behaviour has already CHANGED!

By Simon Taylor on 05/06/20 08:45

Change was always happening. But a crisis accelerates it dramatically.

Place restrictions upon people, and they will adapt fast. They find new ways to achieve their ends, and this could not be clearer than in online property market behaviour.

In our updated tracker report this week, we saw the exceptional increase in Live Chat usage on property websites maintained at its new high, with no sign of a return to normal pre-COVID levels.

It's here to stay and it's not really surprising. Perhaps it's already no longer exceptional?

Topics: Property Coronavirus Industry trends
2 min read

A new market powered by VIDEO!

By Simon Taylor on 28/05/20 15:53

Video is everywhere you turn now, or so it seems. But should you invest?

In this brief insight, we're sharing some simple stats that suggest customer expectations are definitely changing, and we should take this seriously.

In our updated tracker report this week, we see continued evidence that customers are returning to property websites in overall numbers, equal to average levels of the previous 15 months.

But they also continue to use Live Chat in much greater proportions than before the Coronavirus Crisis and Lockdown, and crucially are pro-actively requesting video enabled services. 

Topics: Property Coronavirus Industry trends
1 min read

UNLOCKING BOTTLENECKS IN ESTATE AGENCY, CONVEYANCING & REMOVALS

By Simon Taylor on 22/05/20 09:00

Watch this week's webinar if you missed it:

If you didn't catch our webinar this week, it's right here on video, featuring 4 expert panellists within property, conveyancing and removals.

Topics: Property removals Coronavirus