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Making successful change is often cited as one of the hardest things to do in business. Yet we are constantly reminded that change must be a constant and ongoing strategic imperative. Why?

If times are good, business is booming, and customers have us rushed off our feet, why change NOW? Well we all know that good times don’t last forever, but what we rarely stop to consider is that good times don’t end solely from factors outside our control. And when we start to consider that, we may also realise that when we see the good times end, they didn’t actually end for everyone.

That’s because the best businesses are agile, especially in changing times, adapting to their market without losing momentum, and so move ahead of their competition. Right now at Yomdel, we too are looking at the future, researching and changing our own products, to ensure we stay at the forefront of services our clients require. But more on that another time!

Whilst some sectors (especially property) are booming right now, we’re seeing real changes in the way consumers behave and interact with businesses. In turn companies are compelled to adapt their approach, partly through enforced restrictions, but primarily to deliver customer value and stay at the top of their game.

So we feel right now is a perfect time to put our money where our mouths are, and offer a risk free opportunity for business change to companies who do not currently use Yomdel Live Chat. And it’s important to say that it’s not just a simple discount offer to sell more services. We’ve put together a carefully considered package that prioritises the online customer experience that our clients can offer to their customers. Let me explain:

  1. Put fully managed 24/7 Live Chat on your website for a month, to the benefit of your lead generation and your customers’ service, and if we cannot hit stated success measures we’ll give you the service cost back, plus an extra 25%! That’s zero risk to your business, to provide an exceptional 24/7 online experience.
  2. We won’t charge you any set up fee, and for that first month we’ll let you use our Google Analytics integration for free, plus download access to all your chat data and full transcripts, via our online dashboard tool. These tools will enable you to closely analyse your customers’ online behaviour, and the comparative ROI of your lead generation channels, to further optimise your online performance.
  3. In addition we’ll carry out a free Mystery Shop web enquiry, to provide you with an objective assessment of your online response handling capability, set against industry benchmarks and best practice criteria.

And yes, of course there's a deal sweetener. If you get the value and benefit we promise from this, and decode to stay, we'll give you 25% off all other additional services for the rest of the year.

We passionately believe in great customer experience, and customers are telling us (and showing us every day in Live Chat) that they are approaching businesses differently. They are online, where before they may have been on the high street. They are using all access points on your website, where before they might have used the phone more. Lockdowns have increased comfort with technology, made customers more savvy online, and above all raised their expectations of what good online service looks like.

Have a think about your online service, and about our offer. Whatever you think, I'd love to hear from you @ simon.taylor@yomdel.com. Or just get in touch with any of us for a chat.

 

Simon Taylor

Written by Simon Taylor

As Marketing Director at Yomdel, Simon’s personal goal is to make Yomdel as relevant and valuable for our clients as possible. Simon is constantly looking for new ways to explain the proposition of ‘world-class customer experience’, in a way that empowers Yomdel clients to harness what we do for their optimum success. With an extensive background in marketing agency client services, Simon has always been dedicated to providing clients with access to solutions which would grow their business – solutions designed and created by experts in customer communications, service and experience – by putting the customer at the heart of the solution. Get in touch anytime at simon.taylor@yomdel.com