It's not that customers have suddenly become impatient, but our instant social media and other communication channels are creating a sense of expectation. If companies fail to engage quickly, openly and honestly they are leaving themselves open to, at best, criticism, and at worst, unhappy customers who swiftly head off to the competition.
1 min read
Instaservice: Customer service gets speedy and social
By Andy Soloman on 24/12/12 09:37