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Managed live chat versus inhouse live chat: What's the difference?

  Any live chat  solution will involve placing code on your website to allow for a two way conversation  in real time between the website visitor and...

Infographic: Social Support Strategy For Improved Customer Service

This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.

Capture estate agent leads 24/7 just by chatting

The Internet is there to be used, and people do use it, day and night. Estate agents using live chat can engage with people visiting their websites...

How traditional estate agents use live chat to engage online

NOTE: This post first appeared on the website Estate Agent UK Networking under the headline"Bridging the high street branch with the digital world".

Yomdel Live Lead to revolutise estate agent lead generation

We're delighted to introduce Yomdel Live Lead, our new service that is set to revolutionise real time lead generation for estate agents and letting...

4 ways to inspire passion in your online shoppers

Inspiring passion in your online shoppers is no easy task. Without the human touch offered by an in-store sales assistant, online shoppers are free...

Should UK retailers use live chat support for discount codes?

By Andy Soloman, CEO, Yomdel

Determining the cost of live chat services

5 ways live chat operators enhance customer satisfaction

By Andy Soloman, CEO, Yomdel
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