UK businesses will now be scrambling fast to get back to some sort of normal, now there is roadmap out of Covid lockdown, and with the prospect of customers returning in droves, businesses are looking towards 24/7 Live Chat to help them maximise service levels and convert opportunity.

Mirror, mirror on the wall, who is the best salesperson of them all?
Why, oh why, does every salesperson not look in a mirror every now and then?

In a world where digital dominates almost everything we do, many businesses across the UK are changing the way they think about customer service. More and more customers are opting to use platforms such as social media to communicate with businesses, and many are using that as an opportunity to express their dissatisfaction with the service received. As a result, exchanges between customers and businesses, on platforms such as Twitter, regularly ‘go viral’. And these sorts of exchanges reflect a significant change in the methods now used by consumers to interact with businesses.