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Tim Breden

Tim Breden

Tim is a founding partner, and Chief Operating Officer at Yomdel. Over 5 years Tim’s primary focus has been ensuring that Yomdel meets, maintains and exceeds its high standards of client service delivery, whilst also addressing the challenges of bringing new products to market which will grow our client’s businesses and bring them greater success. If you’d like to chat to Tim about your business, or ask him to speak at an event, just get in touch today at tim.breden@yomdel.co.uk

Recent posts by Tim Breden

4 min read

LOW ATTENTION SPANS AND THE RISE OF LIVE CHAT

By Tim Breden on 23/03/22 15:18

It probably comes as little surprise that a recent study by Microsoft found that the human attention span has dropped to just eight seconds, a reduction of 25% in just a few years.  

Topics: Live Chat customer service customer experience
2 min read

KEEPING LIVE CHAT SIMPLE

By Tim Breden on 22/02/22 11:05

Live chat is rapidly becoming one of the most popular ways for consumers to contact a business.

Topics: Live Chat customer service customer experience
2 min read

SPEEDING UP LEGAL INSTRUCTIONS VIA LIVE CHAT

By Tim Breden on 15/02/22 15:00

Whether you are a small family practice, or a leading magic circle firm, one of the biggest benefits you can bring to your business is speeding up the instruction process.

Topics: Live Chat customer service customer experience
2 min read

HOW LIVE CHAT HELPS THE HOSPITALITY INDUSTRY THROUGH TROUBLED TIMES

By Tim Breden on 25/01/22 15:44

To say that the past two years has been turbulent for the hospitality industry would be an understatement.

Topics: Live Chat customer service customer experience
3 min read

KEEPING LIVE CHAT RELEVANT

By Tim Breden on 11/01/22 12:13

Live chat is one of the most popular ways for customers to get in touch with business. It’s quick, efficient and means that businesses can be available 24/7 to answer their customer queries. 

Topics: Live Chat customer service customer experience
4 min read

KEEPING YOUR ESTATE AGENCY OFFICE COVERED AT CHRISTMAS

By Tim Breden on 13/12/21 13:31

The Christmas break is almost upon us. But how do you plan to manage your estate agency office over the festive period? It’s been a very busy year for most agencies and giving yourself and your team a break can leave you fresh and invigorated for whatever 2022 holds.  

Topics: Live Chat customer service customer experience
2 min read

HOW LIVE CHAT CAN IMPROVE CUSTOMER SERVICE

By Tim Breden on 30/11/21 16:19

Businesses already know that live chat is a fast and efficient tool which allows them to handle customer enquires quickly, free up resource and ultimately save money when it comes to servicing customers.

Topics: Live Chat customer service customer experience
4 min read

THREE WAYS TO IMPROVE YOUR ESTATE AGENCY LIVE CHAT EXPERIENCE

By Tim Breden on 15/11/21 09:23

Incorporating live chat onto an estate agency website is becoming increasingly common.  

Topics: Live Chat customer service customer experience
3 min read

HOW IMPORTANT IS TECH TO IMPROVE CUSTOMER EXPERIENCE NOW?

By Tim Breden on 02/11/21 09:44

Keeping your customers happy has always been priority number one, of course. But how they interact with you may have changed drastically over the past two years. After all, the pandemic brought unparalleled disruption to all our daily lives and, for some sectors, brought operations to a complete grinding halt. 

Topics: Live Chat customer service customer experience