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Tim Breden

Tim Breden

Tim is a founding partner, and Chief Operating Officer at Yomdel. Over 5 years Tim’s primary focus has been ensuring that Yomdel meets, maintains and exceeds its high standards of client service delivery, whilst also addressing the challenges of bringing new products to market which will grow our client’s businesses and bring them greater success. If you’d like to chat to Tim about your business, or ask him to speak at an event, just get in touch today at tim.breden@yomdel.com

Recent posts by Tim Breden

2 min read


By Tim Breden on 06/09/21 17:25

It’s one of the first things that’s drummed into agents. From the most junior of negotiators right up to owners of multiple branches – leads need to be properly qualified. And quickly.

Topics: Live Chat customer service customer experience
5 min read


By Tim Breden on 05/02/21 08:45

Live Chat is live chat, right? It's all the same surely? No, the truth is, not all Live Chat is created equal.

And making the right choice of Live Chat service that you offer to your web visitors and customers is critical to the future of your business. It will impact upon your reputation, what visitors say about you, whether they actually buy, and whether they ever come back.

Topics: Live Chat customer experience
3 min read


By Tim Breden on 06/11/20 08:45

Sage advice that we often hear during a crisis is “It’s those that think smart and consider the long-game who are likely to be the winners from this situation" but when you're under pressure, it can feel a lot easier said than done.

Yet avoiding crucial mistakes, with small adjustments to customer service, can help you take that pressure off, and actually turn a negative into a positive.

Topics: Live Chat customer service business change
3 min read


By Tim Breden on 28/08/20 13:00

How did you spend your time and money this bank holiday?

From pretty early on in lockdown, the tabloids were shouting from the roof-tops that we were all spending more on booze, groceries and takeaways than we ever have, before. But are we really? Where is our money going, and who are the real retail winners?

Topics: Customer Insights Coronavirus business change
3 min read

How much do you help your best salesperson?

By Tim Breden on 03/03/20 07:45

Mirror, mirror on the wall, who is the best salesperson of them all?
Why, oh why, does every salesperson not look in a mirror every now and then?

Topics: Sales customer experience Mystery Shopping
5 min read

Has Customer Experience turned football fans in to customers?

By Tim Breden on 28/02/20 12:01

21st century customer expectations are sky high, and evermore challenging for businesses to live up to. Continuing our football theme, this week we're taking lessons from the impact of CX on the final frontier of customer advocacy: the football club!

Topics: customer experience sports
4 min read

How expensive is cheap live chat?

By Tim Breden on 06/12/19 10:29

Saving money, or minimising cost, on the cheapest live chat you can deploy could be the most expensive mistake you make for your business.

Topics: Live Chat customer experience
5 min read

Live Chat Customer Support: How to assess quality

By Tim Breden on 15/11/19 09:37

B&B or the Ritz – what live chat would you choose?

The truth is, not all Live Chat is created equal.

Topics: Live Chat customer experience