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Tim Breden

Tim Breden

Tim is a founding partner, and Chief Operating Officer at Yomdel. Over 5 years Tim’s primary focus has been ensuring that Yomdel meets, maintains and exceeds its high standards of client service delivery, whilst also addressing the challenges of bringing new products to market which will grow our client’s businesses and bring them greater success. If you’d like to chat to Tim about your business, or ask him to speak at an event, just get in touch today at tim.breden@yomdel.co.uk

Recent posts by Tim Breden

4 min read

THREE WAYS TO IMPROVE YOUR ESTATE AGENCY LIVE CHAT EXPERIENCE

By Tim Breden on 15/11/21 09:23

Incorporating live chat onto an estate agency website is becoming increasingly common.  

Topics: Live Chat customer service customer experience
3 min read

HOW IMPORTANT IS TECH TO IMPROVE CUSTOMER EXPERIENCE NOW?

By Tim Breden on 02/11/21 09:44

Keeping your customers happy has always been priority number one, of course. But how they interact with you may have changed drastically over the past two years. After all, the pandemic brought unparalleled disruption to all our daily lives and, for some sectors, brought operations to a complete grinding halt. 

Topics: Live Chat customer service customer experience
2 min read

CAN LIVE CHAT SAVE YOUR BUSINESS MONEY?

By Tim Breden on 20/10/21 14:36

When investing in any new technology or software for your business, the first question you are likely to ask is “what will be my return on investment”?

Topics: Live Chat customer service customer experience
2 min read

LIVE CHAT VS EMAIL - WHICH IS BETTER FOR ESTATE AGENTS?

By Tim Breden on 04/10/21 13:47

Communication is at the heart of every estate agency business. But in a digital era where we receive more online messages than ever, what’s the best way to support your potential customers – live chat or email?

Topics: Live Chat customer service customer experience
2 min read

46% AGREE CUSTOMER EXPERIENCE IS A KEY PRIORITY FOR THE NEXT 5 YEARS

By Tim Breden on 20/09/21 17:03

Customer experience has become a key focus for a huge number of businesses in 2021. A survey carried out by Super Office showed that 46% of businesses see customer experience as their number one priority for the next five years, comfortably beating both product (34%) and pricing (20%).

Topics: Live Chat customer service customer experience
2 min read

HOW LIVE CHAT HELPS ESTATE AGENTS TO QUALIFY LEADS

By Tim Breden on 06/09/21 17:25

It’s one of the first things that’s drummed into agents. From the most junior of negotiators right up to owners of multiple branches – leads need to be properly qualified. And quickly.

Topics: Live Chat customer service customer experience
5 min read

THE BENEFITS OF DIFFERENT TYPES OF LIVE CHAT

By Tim Breden on 05/02/21 08:45

Live Chat is live chat, right? It's all the same surely? No, the truth is, not all Live Chat is created equal.

And making the right choice of Live Chat service that you offer to your web visitors and customers is critical to the future of your business. It will impact upon your reputation, what visitors say about you, whether they actually buy, and whether they ever come back.

Topics: Live Chat customer experience
3 min read

THINK SMART AND PLAY THE LONG GAME

By Tim Breden on 06/11/20 08:45

Sage advice that we often hear during a crisis is “It’s those that think smart and consider the long-game who are likely to be the winners from this situation" but when you're under pressure, it can feel a lot easier said than done.

Yet avoiding crucial mistakes, with small adjustments to customer service, can help you take that pressure off, and actually turn a negative into a positive.

Topics: Live Chat customer service business change
3 min read

HAS LOCKDOWN PROMOTED BANK HOLIDAY STAYCATIONS?

By Tim Breden on 28/08/20 13:00

How did you spend your time and money this bank holiday?

From pretty early on in lockdown, the tabloids were shouting from the roof-tops that we were all spending more on booze, groceries and takeaways than we ever have, before. But are we really? Where is our money going, and who are the real retail winners?

Topics: Customer Insights Coronavirus business change