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Tim Breden

Tim Breden

Tim is a founding partner, and Chief Operating Officer at Yomdel. Over 5 years Tim’s primary focus has been ensuring that Yomdel meets, maintains and exceeds its high standards of client service delivery, whilst also addressing the challenges of bringing new products to market which will grow our client’s businesses and bring them greater success. Leading Yomdel’s 24/7 global operation, Tim’s primary business challenge is to look forward, driving Yomdel into new sectors, listening to and servicing the needs of our clients. He ensures that the Yomdel team work to constantly improve the value of every customer interaction, and deliver a positive return on investment for every client. Tim also manages Yomdel commercially, overseeing and guiding company investment in product development and partnerships focussed on the needs our of clients. Tim ensures that Yomdel innovation is designed to future proof our products and services, leveraging technological advancement for client benefit. Tim has a proven track-record in creating successful, high growth businesses, and is perfectly placed to provide consultancy and advice to Yomdel clients, examining every opportunity for potential growth in your business. Yomdel offers a broad range of business growth services, focused on driving exceptional customer experiences, with the sole aim of being an integral partner in our client’s customer journeys. If you’d like to chat to Tim about your business, or ask him to speak at an event, just get in touch today at tim.breden@yomdel.com

Recent posts by Tim Breden

3 min read


By Tim Breden on 28/08/20 13:00

How did you spend your time and money this bank holiday?

From pretty early on in lockdown, the tabloids were shouting from the roof-tops that we were all spending more on booze, groceries and takeaways than we ever have, before. But are we really? Where is our money going, and who are the real retail winners?

Topics: Customer Insights Coronavirus business change
3 min read

How much do you help your best salesperson?

By Tim Breden on 03/03/20 07:45

Mirror, mirror on the wall, who is the best salesperson of them all?
Why, oh why, does every salesperson not look in a mirror every now and then?

Topics: Sales customer experience Mystery Shopping
5 min read

Has Customer Experience turned football fans in to customers?

By Tim Breden on 28/02/20 12:01

21st century customer expectations are sky high, and evermore challenging for businesses to live up to. Continuing our football theme, this week we're taking lessons from the impact of CX on the final frontier of customer advocacy: the football club!

Topics: customer experience sports
4 min read

How expensive is cheap live chat?

By Tim Breden on 06/12/19 10:29

Saving money, or minimising cost, on the cheapest live chat you can deploy could be the most expensive mistake you make for your business.

Topics: Live Chat customer experience
5 min read

Live Chat Customer Support: How to assess quality

By Tim Breden on 15/11/19 09:37

B&B or the Ritz – what live chat would you choose?

The truth is, not all Live Chat is created equal.

Topics: Live Chat customer experience