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Andy Soloman

Andy Soloman

As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com.

Recent posts by Andy Soloman

3 min read

'Spend a Penny' with Just a Drop and Yomdel

By Andy Soloman on 08/01/20 14:33

Yomdel’s “Spend a Penny” campaign supports Just a Drop in its work bringing safe water and sanitation to communities worldwide.

As a new decade dawns, Yomdel is delighted to announce a new strategic partnership with Just a Drop, the global charity working to bring sustainable safe water, sanitation and hygiene projects to communities around the world.

Topics: Yomdel charity Just A Drop
7 min read

5 reasons chatbots are not a good idea

By Andy Soloman on 22/10/19 12:37

Chatbots, or artificial intelligence (AI) powered 24/7 instant communication channels online, sounded marvellous. The promise was out of this world.

But they have failed, and arguably cause more problems than they solve.

Topics: Live Chat customer experience chatbot
5 min read

Quality is the key to incredible live chat results

By Andy Soloman on 04/10/19 12:51

For live chat to be effective it needs to deliver an exceptional quality experience for the customer. Deliver anything less than perfect and you run the risk of annoying people or even turning them away for ever.

Topics: Live Chat customer experience
4 min read

A Sparkling Wine Adventure - Yomdel

By Andy Soloman on 22/09/19 18:18

Yomdel has added a dash of sparkle to its activities this year with sponsorship of the The World’s Finest Glass of Bubbly Awards 2019, organised by Glass of Bubbly. Judging took place in September at the prestigious London Marriott Hotel County Hall, when wine experts gathered over two days to first blind hundreds of champagnes and sparkling wines from across the globe, before grading and determining the medal winners.

Topics: Champagne Sparkling Wine Sponsor
2 min read

DIFD -- An Amazing Charity Adventure

By Andy Soloman on 11/09/19 16:35

Yomdel supports a number of charities each year, and the latest adventure was an amazing coming together of estate agents and their suppliers to raise money for the Huntingdon's Disease Association as part of "Do It For Dom" (DIFD) canoeing down the River Wye.

Topics: Estate Agents charity
3 min read

Benefits of Live Chat | Yomdel

By Andy Soloman on 03/09/19 09:45

You spend hundreds, if not thousands of pounds on marketing campaigns to drive people to your website. And rightly so. Research has suggested that 87% of purchases begin online. This behaviour is very much on an upward trend (up from 71% last year).

Topics: Live Chat customer experience
4 min read

6 reasons removals businesses should use managed live chat

By Andy Soloman on 31/05/19 09:55

I've found myself reflecting on how removals companies can improve their lead generation and also create competitive advantage.

Topics: Live Chat removals
2 min read

Live Email ups the stakes for estate agents serious about growth

By Andy Soloman on 24/04/19 14:17

This new Yomdel initiative means estate agents need never miss another portal lead again to uncover hidden opportunities that will grow their businesses.

Topics: Estate Agents Lead Management
12 min read

Proptech leaders join forces to power agencies forward

By Andy Soloman on 26/03/19 12:51

Property services Industry leaders join forces to help estate agencies through a volatile market
Topics: Estate Agents Property