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3 min read

Profitability and morality: the dilemmas of crisis-management

By Simon Taylor on 20/03/20 12:17

Hands up who needs help!

That's a reality we are facing every day now, as the full impact of the Coronavirus crisis only begins to emerge. But who needs the most help? The need to keep your business going so staff are paid, and suppliers and their staff are

 paid, is balanced by a myriad of personal concerns for family well-being, local community concerns and in some cases very serious health hazards.

Topics: Crisis Management Emergency Coronavirus
4 min read

Six steps to customer happiness in a travel crisis

By Andy Soloman on 03/03/20 12:02

The travel industry is no stranger to crisis management, and risks can take many forms. Be it earthquakes or a devastating tsunami, terrorism, ash plumes from volcanoes, pandemics, travel companies going bust or political upheaval.

Topics: Customer support Managed Live Chat Travel Industry Crisis Management