<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=181876125738303&amp;ev=PageView&amp;noscript=1">

VIDEO & BROCHURE
RESOURCES


CUSTOMER EXPERIENCE EXPLAINED

 

START HERE!

Three ONE MINUTE intros for a quick overview, then use the index below to find much more.

Yomdel Video - FINAL-3

WHAT IS YOMDEL?

Find out about our Customer Experience Services and how we drive growth for hundreds of businesses.

What is Yomdel Live Chat - FINAL

24/7 LIVE CHAT

 Fully managed chat services, live on your website, manned by expert human operators.
What is mystery shopping - FINAL-1

MYSTERY SHOPPING

See what your customers see, with video, audio and online assessments.
 

VIDEOS

 

THOMAS MORRIS ESTATE AGENTS

And Simon Bradbury, MD of Thomas Morris, tells us the difference Live Chat makes to customers.

 

ANDY SOLOMAN INTERVIEW

An in depth interview which explains how Live Chat works and transforms Customer Experience in the property sector.

 

MYSTERY SHOPPING EXPLAINED

In a discussion between Simon Taylor and Gina Mayhead, Head of Insight Services at Yomdel.

Yomdel Mystery Shopping explained video
 

BROCHURES

 

 

LIVE CHAT

 

MYSTERY SHOPPING

 

CASE STUDIES

 

RECENT BLOG ARTICLES
3 min read

HOW TO CHOOSE THE BEST MYSTERY SHOPPER COMPANIES IN THE UK
Jan 8, 2021 by Chris Smith

Mystery shopping is an highly valuable tool used by thousands of the best B2C & B2B businesses across the UK. And all...
3 min read

WHAT IS MARKET RESEARCH AND WHY IS IT IMPORTANT?
Dec 31, 2020 by Gina Mayhead

Although there is no one-size fits all definition, Market Research can reasonably be defined as the activity of...
3 min read

WHAT IS CUSTOMER EXPERIENCE?
Dec 24, 2020 by Fern Cunnell

Customer Experience, also known as CX, embodies how the customer perceives your brand based on an interaction they have...
3 min read

GET MORE FROM YOUR CRM SYSTEM WITH LIVE CHAT INTEGRATION
Dec 22, 2020 by Simon Townsend

One of the greatest challenges with any CRM system is the time and cost involved in managing the data. Do you ever feel...
2 min read

CONVERSATIONAL ANALYTICS - HUMAN OR MACHINE?
Dec 18, 2020 by Gina Mayhead

OK, I admit it. I have a natural prejudice against Artificial Intelligence, Machine Learning, call it what you will. Or...
2 min read

The importance of customer experience in complaint handling
Dec 15, 2020 by Andy Soloman

Yomdel has deep experience working within dispute resolution and redress schemes, and our new partnership with the...
 

LIKE TO DISCUSS MORE?

Just schedule a time for a chat that suits you

SCHEDULE A CHAT

© 2020 Yomdel Ltd.
Registered in England & Wales No: 08165950
VAT Reg No: 141903533