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Videos and brochures

VIDEO & BROCHURE
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CUSTOMER EXPERIENCE EXPLAINED

 

START HERE!

Three ONE MINUTE intros for a quick overview, then use the index below to find much more.

Yomdel Video - FINAL-3

WHAT IS YOMDEL?

Find out about our Customer Experience Services and how we drive growth for hundreds of businesses.

What is Yomdel Live Chat - FINAL

24/7 LIVE CHAT

 Fully managed chat services, live on your website, manned by expert human operators.
What is mystery shopping - FINAL-1

MYSTERY SHOPPING

See what your customers see, with video, audio and online assessments.

 

VIDEOS

 

THOMAS MORRIS ESTATE AGENTS

And Simon Bradbury, MD of Thomas Morris, tells us the difference Live Chat makes to customers.

 

ANDY SOLOMAN INTERVIEW

An in depth interview which explains how Live Chat works and transforms Customer Experience in the property sector.

 

MYSTERY SHOPPING EXPLAINED

In a discussion between Simon Taylor and Gina Mayhead, Head of Insight Services at Yomdel.

Yomdel Mystery Shopping explained video
 

BROCHURES

 

 

LIVE CHAT

 

MYSTERY SHOPPING

 

CASE STUDIES

 

RECENT BLOG ARTICLES

1 min read

Infographic: tackling lead processing in Estate Agency

Not enough resources to manage the tsunami of incoming leads and enquires? It's a problem we hear a lot from Estate...

3 min read

IMPROVING YOUR CUSTOMER SERVICE WITH LIVE CHAT

When business is booming, little thought goes to generating leads, and instead keeping customers satisfied and giving...

3 min read

HOW DOES LIVE CHAT HELP YOUR BUSINESS?

Most businesses claim to have excellent customer service and support  – after all, they have a phone, email as well as...

3 min read

THE BENEFITS OF LIVE CHAT FOR CUSTOMER SERVICE

When customers have a query or just want a simple question answered while browsing online, they are increasingly...

3 min read

THE PROS & CONS OF OUTSOURCED LIVE CHAT

Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...

3 min read

HOW TO IMPROVE CUSTOMER EXPERIENCE IN RETAIL

Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...

 

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