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Videos and brochures

VIDEO & BROCHURE
RESOURCES


CUSTOMER EXPERIENCE EXPLAINED

 

START HERE!

Three ONE MINUTE intros for a quick overview, then use the index below to find much more.

Yomdel Video - FINAL-3

WHAT IS YOMDEL?

Find out about our Customer Experience Services and how we drive growth for hundreds of businesses.

What is Yomdel Live Chat - FINAL

24/7 LIVE CHAT

 Fully managed chat services, live on your website, manned by expert human operators.
What is mystery shopping - FINAL-1

MYSTERY SHOPPING

See what your customers see, with video, audio and online assessments.
 

VIDEOS

 

THOMAS MORRIS ESTATE AGENTS

And Simon Bradbury, MD of Thomas Morris, tells us the difference Live Chat makes to customers.

 

ANDY SOLOMAN INTERVIEW

An in depth interview which explains how Live Chat works and transforms Customer Experience in the property sector.

 

MYSTERY SHOPPING EXPLAINED

In a discussion between Simon Taylor and Gina Mayhead, Head of Insight Services at Yomdel.

Yomdel Mystery Shopping explained video
 

BROCHURES

 

 

LIVE CHAT

 

MYSTERY SHOPPING

 

CASE STUDIES

 

RECENT BLOG ARTICLES
4 min read

THREE WAYS TO IMPROVE YOUR ESTATE AGENCY LIVE CHAT EXPERIENCE
Nov 15, 2021 by Tim Breden

Incorporating live chat onto an estate agency website is becoming increasingly common.  

However, there is a huge...
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HOW IMPORTANT IS TECH TO IMPROVE CUSTOMER EXPERIENCE NOW?
Nov 2, 2021 by Tim Breden

Keeping your customers happy has always been priority number one, of course. But how they interact with you may have...
2 min read

CAN LIVE CHAT SAVE YOUR BUSINESS MONEY?
Oct 20, 2021 by Tim Breden

When investing in any new technology or software for your business, the first question you are likely to ask is “what...
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LIVE CHAT VS EMAIL - WHICH IS BETTER FOR ESTATE AGENTS?
Oct 4, 2021 by Tim Breden

Communication is at the heart of every estate agency business. But in a digital era where we receive more online...
2 min read

46% AGREE CUSTOMER EXPERIENCE IS A KEY PRIORITY FOR THE NEXT 5 YEARS
Sep 20, 2021 by Tim Breden

Customer experience has become a key focus for a huge number of businesses in 2021. A survey carried out by Super...
2 min read

HOW LIVE CHAT HELPS ESTATE AGENTS TO QUALIFY LEADS
Sep 6, 2021 by Tim Breden

It’s one of the first things that’s drummed into agents. From the most junior of negotiators right up to owners of...
 

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