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Not enough resources to manage the tsunami of incoming leads and enquires? It's a problem we hear a lot from Estate...

When business is booming, little thought goes to generating leads, and instead keeping customers satisfied and giving...

Most businesses claim to have excellent customer service and support  – after all, they have a phone, email as well as...

When customers have a query or just want a simple question answered while browsing online, they are increasingly...

Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...

Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...