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Videos and brochures

VIDEO & BROCHURE
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CUSTOMER EXPERIENCE EXPLAINED

 

START HERE!

Three ONE MINUTE intros for a quick overview, then use the index below to find much more.

Yomdel Video - FINAL-3

WHAT IS YOMDEL?

Find out about our Customer Experience Services and how we drive growth for hundreds of businesses.

What is Yomdel Live Chat - FINAL

24/7 LIVE CHAT

 Fully managed chat services, live on your website, manned by expert human operators.
What is mystery shopping - FINAL-1

MYSTERY SHOPPING

See what your customers see, with video, audio and online assessments.
 

VIDEOS

 

THOMAS MORRIS ESTATE AGENTS

And Simon Bradbury, MD of Thomas Morris, tells us the difference Live Chat makes to customers.

 

ANDY SOLOMAN INTERVIEW

An in depth interview which explains how Live Chat works and transforms Customer Experience in the property sector.

 

MYSTERY SHOPPING EXPLAINED

In a discussion between Simon Taylor and Gina Mayhead, Head of Insight Services at Yomdel.

Yomdel Mystery Shopping explained video
 

BROCHURES

 

 

LIVE CHAT

 

MYSTERY SHOPPING

 

CASE STUDIES

 

RECENT BLOG ARTICLES
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THE BENEFITS OF LIVE CHAT FOR CUSTOMER SERVICE
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When customers have a query or just want a simple question answered while browsing online, they are increasingly...
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THE PROS & CONS OF OUTSOURCED LIVE CHAT
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Outsourcing live chat on face value seems like an unimaginable idea. It goes against the grain for so many reasons, yet...
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HOW TO IMPROVE CUSTOMER EXPERIENCE IN RETAIL
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Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar,...
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KNOWLEDGE IS POWER - 5 BENEFITS OF MARKET RESEARCH
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Market Research is such a broad subject, that people are often afraid to get into it, because they don't know where to...
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DOES HIRING CHAT AGENTS TO OUTSOURCE CUSTOMER SERVICE WORK?
Mar 19, 2021 by Chris Smith

Whether you're staffing up for your seasonal busy period, considering how you can build capacity in your customer...
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HOW CAN LIVE CHAT HELP YOUR BUSINESS GROW?
Mar 12, 2021 by Simon Townsend

UK businesses will now be scrambling fast to get back to some sort of normal, now there is roadmap out of Covid...
 

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