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Videos and brochures

VIDEO & BROCHURE
RESOURCES


CUSTOMER EXPERIENCE EXPLAINED

 

START HERE!

Three ONE MINUTE intros for a quick overview, then use the index below to find much more.

HubSpot Video

WHAT IS YOMDEL?

Find out about our Customer Experience Services and how we drive growth for hundreds of businesses.

HubSpot Video

24/7 LIVE CHAT

 Fully managed chat services, live on your website, manned by expert human operators.
HubSpot Video

MYSTERY SHOPPING

See what your customers see, with video, audio and online assessments.
 

VIDEOS

 

THOMAS MORRIS ESTATE AGENTS

And Simon Bradbury, MD of Thomas Morris, tells us the difference Live Chat makes to customers.

 

ANDY SOLOMAN INTERVIEW

An in depth interview which explains how Live Chat works and transforms Customer Experience in the property sector.

 

MYSTERY SHOPPING EXPLAINED

In a discussion between Simon Taylor and Gina Mayhead, Head of Insight Services at Yomdel.

HubSpot Video
 

BROCHURES

 

 

LIVE CHAT

 

MYSTERY SHOPPING

 

CASE STUDIES

 

RECENT BLOG ARTICLES
2 min read

CAN LIVE CHAT INCREASE SALES?
Jun 16, 2022 by Chris Smith

The popularity of live chat is rapidly increasing, and it’s estimated to continue to grow by up to almost 90% in the...
2 min read

LIVE CHAT VS CALL HANDLING - WHICH IS MORE COST EFFECTIVE?
May 30, 2022 by Chris Smith

When it comes to customer service, feedback from consumers is clear. When something goes wrong, they want to be able to...
2 min read

USING LIVE CHAT FOR TENANT QUERIES
May 27, 2022 by Chris Smith

Lettings and property management can be great additions to any estate agency.

They offer a recurring revenue structure...
2 min read

HOW LIVE CHAT IMPROVES CUSTOMER EXPERIENCE IN THE INSURANCE INDUSTRY
May 26, 2022 by Chris Smith

Customer experience (CX) is increasingly becoming a key differentiator when it comes to consumers choosing an insurer....
2 min read

HOW LIVE CHAT CAN HELP YOUR HOME IMPROVEMENT BUSINESS
May 26, 2022 by Chris Smith

Whether you’re a building contractor, tradesperson, or any other type of home improvement business, introducing live...
2 min read

HOW LIVE CHAT HELPS YOU TO RETAIN YOUR CUSTOMERS
Apr 5, 2022 by Chris Smith

For most organisations, the best customers are those who don’t just use your product or service on a single occasion....
 

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