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Yomdel Blog

gina mayhead
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Estate Agents CX Mystery Shopping

The Highs and Lows of Estate Agency CX

How good is the Customer Experience in your Estate Agency? “We’re a small team. I know all my staff do a good job”
3 Jan 2020
Gina Mayhead
Customer Insights Mystery Shopping

Getting Close to the Action - Yomdel

I’ve had a bad week. Well, Tuesday morning was bad. By lunchtime on Tuesday things were looking a bit rosier, and by Wednesday I was back to my...
24 Oct 2019
Gina Mayhead
Customer Insights Mystery Shopping

Can you really know your customer?

Know Your Customer! An easy thing to say, but what does it mean, and how do you go about it?
8 Oct 2019
Gina Mayhead
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