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5 GOOD THINGS to come from Coronavirus!

I know, there are a lot of bad things happening right now, thanks to the unrelenting progress of the Corona virus. However, believe it or not, there...

Yomdel has slashed its prices. Here's why.

At this time it is more important than ever that we all work together, for together we are stronger, and at Yomdel the success of our clients is our...

Profitability and morality: the dilemmas of crisis-management

Hands up who needs help! That's a reality we are facing every day now, as the full impact of the Coronavirus crisis only begins to emerge. But who...

Coronavirus: business threat or opportunity?

The annoying thing about cliches is they are true. And so we must examine what we know to be true here too: that we can surely come through this...

COVID-19: Yomdel launches rapid-to-deploy emergency live chat teams

Live chat teams can be used to relieve overwhelmed customer services in the face of  a deluge of telephone and email enquiries.

Provide accessible customer support in "Solving Housing Disputes"

A new report from Justice, the influential all-party law reform and human rights organisation working to strengthen the justice system, has proposed...

Customer Experience lessons in Fast-Fashion

This week, guest writer Alessa Decker, examined the question of why fast-fashion brands are falling so hard, and whether Customer Experience is...

Six steps to customer happiness in a travel crisis

The travel industry is no stranger to crisis management, and risks can take many forms. Be it earthquakes or a devastating tsunami, terrorism, ash...

How much do you help your best salesperson?

Mirror, mirror on the wall, who is the best salesperson of them all? Why, oh why, does every salesperson not look in a mirror every now and then?
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