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3 min read

VIRTUAL CUSTOMER EXPERIENCES - HOW TO GET THEM RIGHT

When customer experiences change rapidly, to meet enforced circumstances, there's often no measurement and no way of...

3 min read

HELPING THE TRAVEL SECTOR MAKE A COMEBACK

Just like the travel sector must do, I've made big changes for my future.

I'm coming to the end of my first 2 weeks in...

4 min read

MARKET RESEARCH: 5 KEY POINTS FOR SUCCESS

5 Things to Consider When Buying Primary Market Research

Market research is a very broad church, with as many...

3 min read

HAS LOCKDOWN PROMOTED BANK HOLIDAY STAYCATIONS?

How did you spend your time and money this bank holiday?

From pretty early on in lockdown, the tabloids were shouting...

3 min read

CUSTOMER JOURNEY MAPPING: A KEY TO UNLOCKING SUCCESS

Customer Journey Mapping – What is it and why do it?

I am frequently asked to explain what Customer Journey Mapping is...

3 min read

HOW TO BE A GOOD MYSTERY-SHOPPER

Mystery Shopping works! But how?

Whether you want to know how Mystery Shopping delivers results for a business, or you...

3 min read

New Customer Expectations Post-Lockdown

Late March, when the majority of the UK entered a lockdown, seems a lifetime ago, with behavioural restrictions placed...

2 min read

TOP 5 CUSTOMER SERVICE ERRORS IN PROPERTY

Help your team to avoid these common mistakes, to win more business

Working for a leading supplier of mystery shopping...

1 min read

NEW CUSTOMER BEHAVIOUR: WATCH THE VIDEO

How much is customer behaviour really changing?

This week, we sent Andy Soloman out in to his local town, to see just...

3 min read

SOME GOLDEN RULES FOR CUSTOMER SERVICE IN A CRISIS

Customer Service in Times of Crisis

Things will always go wrong from time to time (hopefully not quite as dramatically...