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Yomdel Blog

2016/07
Posts by topic
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The increasing importance of live chat

Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is...

More live chat myths dispelled

Following on from last week’s blog about live chat myths we got some really interesting questions from readers of the blog, so we are going to...

Andy Soloman Fine & Country presentation

Andy Soloman, Founder and CEO of Yomdel, takes a few minutes at the recent Fine & Country Big Weekend to talk the attendees through the benefits of...

Andy Soloman chats with ideology consulting

Our Founder and CEO, Andy Soloman, recently chatted with Mike Cattermole  as part of the ideology consulting video interview series with bright minds...

What is Live Chat? - Live chat myths explained

There is still uncertainty about live chat, even though its availability and use is becoming more and more widespread on websites we use. Here are...

Can Yomdel help your business, post Brexit?

A recent survey of the Royal Institution of Chartered Surveyors has shown that new buyer enquiries in the run-up to and immediate aftermath of the EU...

Using Live chat to offer omni channel support to your clients

Omni channel support, you may ask yourself. What on earth is that? Well, if you are looking to invest in your website, increase your business and...

A Yomdel Poem

Written by Carolyn Lewin-Jenkins

How is your company coping with the 24/7 customer experience?

The introduction of mobile technology has led to a rapid adoption of a 24/7 culture: not only is it now seen as normal that you read your work emails...

How are you looking after your web visitors?

In a world where digital dominates almost everything we do, many businesses across the UK are changing the way they think about customer service....
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