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Yomdel's 2nd Competition Tuesday. Prizes worth £1,000 up for grabs.

How to test your live chat service: Part 4 - Choose your resources

By Rob North, COO, Yomdel

24/7 live chat resourcing needn't be expensive

By Andy Soloman, CEO, Yomdel Live chat is growing in popularity, and more and more businesses are realising the fantastic results that can be...

Live Chat: Five mistakes to avoid (via eSeller)

The following blog post was originally written for and published by eSeller.

Social media engagement and the help desk revolution (infographic)

We know that social media is everywhere and Twitter, Facebook, Pinterest, LinkedIn and others are driving convergence in behaviour. Social media has...

Yomdel launches "Competition Tuesday" with live chat prizes

At Yomdel we want to find ways to help our clients and potential customers. Of course, once the Yomdel live chat operators are working on a website...

What do you think of the new Yomdel letterhead design?

By now you will be quite familiar with the yellow Yomdel (some say he is orange, but I disagree) that lives in Yomdeland. It's a colourful, happy...

Three ways live chat operators can handle tough questions

Every ecommerce business is special and each has special characteristics and special requirements. But while every customer has a unique set of wants...
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