TRAVEL HOSPITALITY & LEISURE SECTORS

On average around 50% of all visitors to travel, hospitality or leisure websites go online outside standard office opening hours.

And we'll be there to respond within 15 seconds!

Yomdel is an approved supplier and member of the ITT, currently providing 24/7 Live Chat to multiple travel, hospitality and leisure companies.

See our cases study links below for some great success stories.

Our Live Chat systems easily integrate with your website and online booking systems, enabling our operators to seamlessly nurture visitors to pricing and availability enquiry or booking stage.

Your brand and your business will be providing exceptional customer experience, far beyond the resource capacity of your team, recognised by your customers in a way that will deliver revenue, loyalty and business growth.

Every lead is supplied to you fully detailed with all contact details, and travel, leisure or facility requirements as appropriate. Key points of conversation are also summarised, for rapid prioritisation and follow-up by your team.

All leads are provided online directly to your team within 15 minutes of the Live Chat ending, so you can continue the conversation with your customer in world-class time.

Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.

You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.

Yomdel can mystery shop your entire sales conversion process. For example we can ensure that we test all of the following within one customer enquiry:

• Initial online or telephone enquiry
• Aggregator referred enquiries
• End to end booking process
• Pricing negotiations and deal closing
• On site travel, accommodation or event experience

In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:

• Video recordings for face to face engagement
• Audio files for telephone calls
• Screenshots and recordings of all online interactions, including virtual appointments and experiences
• Full transcripts and reports in all cases where any of the above are not required

A sales or service process is only as good as its weakest link. Mystery shopping your processes end to end, through complete travel, hospitality or leisure journeys, ensures that every point performs to the optimum required level.

Actionable insights improve training programmes, enable testing, and ensure all staff benefit from shared best practice to achieve new levels of performance.

By including travel, hospitality or leisure competitors in your Mystery Shopping programme, you can gain direct insight into how they win new business, and benchmark your service offering against theirs to stay ahead.

Additionally you will be as well informed as your customers on what is available to them from your rivals.

Mystery Shopping enables sales managers to monitor how well staff interact with customers.

Or to check how consistently staff remember to ask the right questions, collect relevant information and cross-sell related products and services.

Regular measurement helps staff internalise all aspects of the sales process facilitating a confident and convincing sales pitch.

All of which ensures better sales progression and increasing revenues.