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Travel Sector

Winning more customers with
world-class Customer Experience

Customer Experience

Increase web bookings
Improve paid traffic conversion

Remove barriers
Answer pre-booking questions

Offer great service
Re-assure doubts or inhibitions

Drive proactive conversion
Offer promotions and incentives

Beat the competition
Instant query resolution

Travel, Hospitality & Leisure

Booking a holiday, trip or leisure event should be fun! It should reflect the experience ultimately on offer.

Ensure your prospective customers receive the very best service experience, to hold their attention, beat your competition, and be their final choice.

Customer Experience in the Travel Sector

The difference between a customer booking successfully on your site, and the same customer pausing, returning to Google, and moving to a competitor on the list. Every single visitor counts! And every single visit must be nurtured, 24/7.

Take a look at Yomdel's custom travel sector services, all designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.

24/7 fully managed Live Chat

Increase website conversions by 50%

The highest converting facility that you can add to your website, fully managed Live Chat deployed on your website, will provide a 24/7 personal human interface with your customers.

Highly trained operators will engage your visitors, answering their questions, and facilitating their journey to a booking, with a constant focus on conversion to sale.

A massive 52% of web visits take place outside of normal office hours, so being available at this time puts you ahead of the competition. Using expert human operators, ensure intuitive, helpful conversations that build trust and empathy with customers, dramatically increasing likelihood to convert.

- Fully managed service
- 24/7 operation as standard
- 15 second response times
- Specialist travel sector knowledge banks
- Carefully structured conversations
- Pre-qualification of leads
- Sales conversion integrations
- Outstanding customer service
- Dedicated account manager
- Fast, seamless technical deployment

- Fully detailed lead referral within 15 minutes
- Full chat transcripts available
- Real-time online dashboard
- Daily KPI monitoring

To find out more about fully managed 24/7 live chat, schedule a call with us now:

Schedule a chat with us

Live Chat Quality Blog

Travel Sector Mystery Shopping

Assess your conversion process

Mystery Shopping is a widely used Travel Sector tool for measuring and improving customer experience, but crucially also sales process performance. Making a positive first impression, and driving early and repeat bookings, requires optimised sales processes, and customer service that consistently exceeds expectations.

Yomdel provides dedicated travel sector Mystery Shopping services, with custom scenarios, constructed to assess your business in real-world customer situations. Our Mystery Shopping programmes will optimise your online processes, and help train your employees to delight guests and customers every time.

Video and audio recordings bring evidence to life for all stakeholders, and comprehensive reporting and analysis scores team performance against objective, best-in-class criteria.

Mystery Shopping can:

- Assess your sales conversion process from online or call centre enquiry to final booking
- Measure the quality and effectiveness of your customer service at multiple selected touchpoints
- Evaluate the ease of online booking processes
- Ensure consistency of brand and sales messaging
- Monitor the overall customer experience

Custom Travel Sector Assessments:

Hotels, resorts and cruises
Restaurants, bars and experiences
Packages and specialist tours
Destinations and tourism
Specialist tour operators
Booking sites and aggregators
High street agencies
If you'd like to discuss your Mystery Shopping requirements, or find out how Yomdel can help you improve bookings, schedule a chat with us here:

Schedule a chat with us

Or, if you have bigger questions about your market, your customers or your business opportunity, you might want to check out Yomdel's specialist Market Research capabilities.



Travel, Leisure & Hospitality Success Stories

Click the logos below to read Yomdel client stories

Success in Travel

Sydney seaplanes live chat case study

38% conversion to bookings,
over $400,000 revenue in 6 months

Success in Leisure

Hydropool live chat case study

300 leads in under 6 months,
CSAT scores over 98%!

Success in Hospitality

Camm & Hooper Live Chat Case Study

1400 leads, worth over £10 million,
and an ROI of 25:1

If you prefer, get in touch via our Contact Us page

One of the team will get back to you asap.


Yomdel is a proud member of the Institute of Travel & Tourism

Institute of Travel & Tourism