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Customer Experience Services

Uncompromising quality

Putting your customers first

Delivering a positive return for EVERY client

Yomdel Live Chat

This is our original, signature product. Yomdel Live Chat allows you to be open all hours and offer an incredible digital customer experience that drives an average increase of 52.3% in online leads.


Intelligent: When people are buying something they really care about, they want to talk to a real-life human being, not a chat bot. Our human operators bring understanding and empathy that A.I. simply can't offer!

24/7: You can't be online to help your customers all the time. But Yomdel can! Operators dedicated to your business are ready to answer all of your potential customers' questions, whatever the day or time.

Fully managed: You will hardly have to lift a finger! Our Operations Team works hard to optimise everything so that you get the most out of your investment from the word go.

Find out more   OR    Schedule A Chat

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Yomdel Live Email

Give your potential customer a personalised live response to their portal enquiry, direct from your brand, immediately putting you ahead of any competitors also receiving referrals.

Using our intelligent, 24/7 fully-managed live chat services, we now provide Yomdel Live Email. When potential customers receive an email from you, they'll also get an opportunity for immediate, seamless transfer to 'live chat' on your website, which as you know increases lead conversions by 50%!

Our highly-trained and experienced operators are on hand for a real-time email dialogue, day or night, enabling them to qualify all leads before your team needs to touch them.

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Yomdel Mystery Shopping

A consistently high level of service is absolutely vital to generate brand loyalty, and to ensure your customers have nothing but good things to say about you.

Mystery shopping is the perfect way to find out first hand if your customers are receiving the level of service that you expect.

We use the following methods to give you a clear picture of how your customers experience interactions with your business:

  • Phone call recordings.
  • Written commentary reports.
  • Covert video recordings.
  • Analysis of web enquiry handling.

Find out more   OR  Schedule a chat with us


Yomdel Market Research

In order to truly understand your market, prospects, employees and customers, you can't afford to rely on assumptions.

Whether you need to understand how your brand is perceived, what the impact will be if you change your prices, how your website is performing, or why your customers are leaving, Yomdel can help you answer all of those questions, and more!

From phone studies and face-to-face interviews to online surveys and postal responses, we work with you to determine the best method of research depending on your objectives and budget.

Find out more    OR   Schedule a chat with us

Get in touch to find out more about Yomdel's award-winning service!