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Customer Experience Services

Uncompromising quality

Putting your customers first

Delivering a positive return for EVERY client

Yomdel Live Chat

This is our original, signature product. Yomdel Live Chat allows you to be open all hours and offer an incredible digital customer experience that drives an average increase of 52.3% in online leads.

It's...

Intelligent: When people are buying something they really care about, they want to talk to a real-life human being, not a chat bot. Our human operators bring understanding and empathy that A.I. simply can't offer!

24/7: You can't be online to help your customers all the time. But Yomdel can! Operators dedicated to your business are ready to answer all of your potential customers' questions, whatever the day or time.

Fully managed: You will hardly have to lift a finger! Our Operations Team works hard to optimise everything so that you get the most out of your investment from the word go.

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Yomdel Live Chat

Yomdel Live Connect

Improve live chat lead conversion by over 60%

Yomdel Live Connect is a bespoke integration for Yomdel Live Chat that enables client sales teams to be immediately connected via voice to those web visitors who are are displaying the strongest buying signals. These are the hottest leads available to you!

Our customers report conversion rates 67% higher with prospects that they speak to via Yomdel Live Connect.

Integrate your sales team directly with your live chat service to fast track your best leads straight to your point of conversion.

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Yomdel Mystery Shopping

A consistently high level of service is absolutely vital to generate brand loyalty, and to ensure your customers have nothing but good things to say about you.

Mystery shopping is the perfect way to find out first hand if your customers are receiving the level of service that you expect.


We use the following methods to give you a clear picture of how your customers experience interactions with your business:

  • Phone call recordings.
  • Written commentary reports.
  • Covert video recordings.
  • Analysis of web enquiry handling.

Find out more   OR  Schedule a chat with us

Mystery Shopping Services

Yomdel Market Research

In order to truly understand your market, prospects, employees and customers, you can't afford to rely on assumptions.

Whether you need to understand how your brand is perceived, what the impact will be if you change your prices, how your website is performing, or why your customers are leaving, Yomdel can help you answer all of those questions, and more!

From phone studies and face-to-face interviews to online surveys and postal responses, we work with you to determine the best method of research depending on your objectives and budget.

Find out more    OR   Schedule a chat with us
Market Research Services

Get in touch to find out more about Yomdel's award-winning service!