Live Chat is now known to be the preferred contact method for online customers. A huge 42% prefer Live Chat, compared to telephone at 32%, email at 23% and a fast growing social media at 16%.
Customers overwhelmingly choose to engage online, and they do so at every time of day and night, expecting an instant 21st century response.
Managing online conversations with your visitors pays exceptional dividends. Forrester's Raising the Bar report found that 1 in 5 customers will actually stop using a product or service for slow response times via online chat.
The reason customers are on your website is they want information, they are looking for something. If everything works well, at some point they will have a question they need an answer to, or a goal they want to achieve, like booking an appointment, but maybe that's subject to a question.
This is where 121 conversation marketing like Live Chat fits in to your marketing mix and delivers a return.
At Yomdel we have an SLA for all our clients of 15 seconds maximum, and it makes an enormous difference. Where global average live chat satisfaction scores are around 83%, Yomdel consistently hits 96%, and our client ROI on live chat expenditure typically exceeds 2000%.
Across all of Yomdel’s clients where we manage Live Chat, an average 45% of those chats occur outside standard office hours. That’s B2B or B2C. It’s remarkable how consistent this is, across multiple different sectors. This alone presents an exceptional service opportunity, one for stand you out from the competition.
Evaluate your customer experience, gather actionable insight, and grow your business.
Boost your business with actionable customer insights and informed decision-making.
Find out what your visitors think about your website, and much more, to optimise and grow online sales.
Evaluate and understand current customer perception of your business, to directly improve.
Are you positioning your brand, products or services to match your customers' needs and expectations?
Live Chat nurtures passive visitors into active leads.
Never miss a lead. Respond instantly day or night. We qualify and convert your leads as and when they arrive, giving your sales team an enormous head start.
Connect Live Chat prospects, directly to a telephone call with your sales team in real-time. Offer an exceptional experience, and dramatically increase conversions.