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Our products

Yomdel's innovative range of services helps you optimise your customer experience from the very first interaction with your brand to the very last.

Yomdel Live Chat

This is our original, signature product. Yomdel Live Chat allows you to be open all hours and offer an incredible digital customer experience that drives an average increase of 52.3% in online leads.

It's...

Intelligent: When people are buying something they really care about, they want to talk to a real-life human being, not a chat bot. Our human operators bring understanding and empathy that A.I. simply can't offer!

24/7: You can't be online to help your customers all the time. But Yomdel can! Operators dedicated to your business are ready to answer all of your potential customers' questions, whatever the day or time.

Fully managed: You will hardly have to lift a finger! Our Operations Team works hard to optimise everything so that you get the most out of your investment from the word go.

 

Find out more about managed live chat
Yomdel Live Chat

Yomdel Mystery Shopping

A consistently high level of service is absolutely vital to generate brand loyalty, and to ensure your customers have nothing but good things to say about you.

Mystery shopping is the perfect way to find out first hand if your customers are receiving the level of service that you expect.


We use the following methods to give you a clear picture of how your customers experience interactions with your business:

  • Phone call recordings.
  • Written commentary reports.
  • Covert video recordings.
  • Analysis of web enquiry handling.

Find out more about Yomdel Mystery Shopping
Our-Products-Mystery-Shop

Yomdel Market Research

In order to truly understand your market, prospects, employees and customers, you can't afford to rely on assumptions.

Whether you need to understand how your brand is perceived, what the impact will be if you change your prices, how your website is performing, or why your customers are leaving, Yomdel can help you answer all of those questions, and more!

From phone studies and face-to-face interviews to online surveys and postal responses, we work with you to determine the best method of research depending on your objectives and budget.

 

Find out more about Yomdel Mystery Shopping
Our-Products-Yomdel-Market-Research

Find out how Yomdel's range of award-winning services can help you reach your goals.

Get in touch

Don't just take our word for it

The team has completed a number of projects for Lok'nStore Group with various objectives, using mystery shopping and customer research, such as unconverted lead questionnaires. The team is very knowledgeable and friendly, and the results are always helpful and have guided the evolution of our business over time.

Tom Lampard

Group Acquisition and Integration Manager | Lok'n'Store Group

The Yomdel service is brilliant – we find it so helpful! The operators fill out the form on our website based on the information the customer has given them and all of the details go straight into our database, so all we have to do is follow up. Anything that can be done for us to save time makes a huge difference!

Jo Marriott

FriendsFirst

We find the Yomdel leads are of a very high quality and the prospect has the motivation to get to the next step quickly. Our sales people literally fight to get to the Yomdel leads first!

Richard Best

Balgores Property Group

Yomdel offer an excellent service, everybody is so helpful and friendly, I cannot recommend them highly enough.

Stuart Thomas | Director

Stuart Thomas Estates