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3 min read

HOW CAN LIVE CHAT SPEED RECOVERY IN TRAVEL & HOSPITALITY?

By Bhav Taylor on 25/11/20 08:45

In 2020 and beyond, travel and hospitality companies will be remembered most for the Customer Experience they provided when times were tough. With a turning point in sight, how can they get on the front foot to look after precious returning customers?

Topics: Live Chat Travel Industry business change
4 min read

TIPS FOR NAVIGATING YOUR BUSINESS THROUGH A PANDEMIC

By Bhav Taylor on 30/10/20 09:15

As we enter the last quarter of 2020, I reflect on what an unfathomable year it has been globally. The world had come to a grinding halt in more ways than one and life has changed forever!

We've all had to adjust to a different way of living, working, and dealing with clients. Who would have thought you wouldn’t hear or see an aircraft above you, you couldn’t just walk into a shop and try a dress on, turning up at a pub without a booking was a no-no, you had to queue outside the supermarket and even then you found there was a shortage of pasta, toilet rolls, and cleaning products!

Topics: Travel Industry Coronavirus business change
3 min read

What to do when Customers are scarce - Advice for the Travel sector

By Darcy Kimber on 23/10/20 09:30

In truth, Travel is just one of the sectors we work with at Yomdel, helping clients understand the customer experience they deliver. And right now, just like in Travel, many sectors are experiencing a shortage of customers, due to enforced closures, ongoing restrictions and enormous uncertainty in the minds of those customers.

Well, when customers are scarce, no business can afford to see them go elsewhere for want of better service.

Topics: customer service Mystery Shopping Travel Industry
3 min read

Helping the Travel sector make a comeback

By Bhav Taylor on 18/09/20 09:40

Just like the travel sector must do, I've made big changes for my future.

I'm coming to the end of my first 2 weeks in my new role with Yomdel as a Business Development Manager. This career move was an interesting one for me, the current climate forced me to look outside the travel sector, which I had worked within for 20 years.

Fortunately for me Yomdel saw a mutual opportunity as they continue to build on their successful model.

Topics: Travel Industry Coronavirus business change
3 min read

SOME GOLDEN RULES FOR CUSTOMER SERVICE IN A CRISIS

By Gina Fumagalli on 17/07/20 10:23

Customer Service in Times of Crisis

Topics: customer experience Mystery Shopping Travel Industry
4 min read

Six steps to customer happiness in a travel crisis

By Andy Soloman on 03/03/20 12:02

The travel industry is no stranger to crisis management, and risks can take many forms. Be it earthquakes or a devastating tsunami, terrorism, ash plumes from volcanoes, pandemics, travel companies going bust or political upheaval.

Topics: Customer support Managed Live Chat Travel Industry Crisis Management