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4 min read

How to test your live chat service: Part 4 - Choose your resources

By Andy Soloman on 21/01/13 22:06

By Rob North, COO, Yomdel

Topics: Business exit surveys Live Support operator professionalism Customer E-commerce Live Chat operator surveys Testing
3 min read

How to test your live chat service requirements: Part 3

By Andy Soloman on 08/12/12 23:27

 

Understand your information requirements
Topics: Customer Live Chat Testing
5 min read

How to test your live chat service: Part 2 – Defining test coverage

By Andy Soloman on 12/11/12 21:51

 

How will you go about defining test coverage for your live chat service?
Topics: Business operator professionalism chat buttons E-commerce Live Chat Proactive chat Testing
3 min read

How to test your live chat service: Part 1 - Getting started

By Andy Soloman on 03/11/12 13:04

Testing your live chat service is essential if you are to ensure that the live chat on your website meets your customers’ needs. Yomdel recommends that you test your live chat service on an ongoing basis to ensure continuous improvement in standards.

Topics: Customer Live Chat Testing
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