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Salesforce infographic on Social Support sales strategy in the social age This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.

At Yomdel, we practice what we preach, and like all of our clients our own website benefits from 24/7 managed live chat support. In fact many of the leads we capture for new business come from business owners landing on the website and then chatting. But I digress. One night recently a delightful chap called Devin Boudreaux dropped by to chat with Sonny, one of our operators and to tell us about an infographic called "Creating a Social Strategy Support for Improved Customer Service" he had put together.

Of course, it has it's own sales pitch in there as it is ultimately promoting Salesforce Desk (a good, if somewhat pricey suite of great customer support communication tools), but the content is great. Have a read, and I guarantee you will take away something quite useful from this.
Salesforce infographic on Social Support sales

Andy Soloman

Written by Andy Soloman

As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com.