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7 min read
5 reasons chatbots are not a good idea
By
Andy Soloman
on 22/10/19 12:37
Chatbots, or artificial intelligence (AI) powered 24/7 instant communication channels online, sounded marvellous. The promise was out of this world.
But they have failed, and arguably cause more problems than they solve.
Topics:
Live Chat
customer experience
chatbot
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