--- title: Social media engagement and the help desk revolution description: Live chat operators answer questions in real time, while social media engagement allows the conversation to continue after a customer has left the website image: https://www.yomdel.com/hubfs/desk-social-help-desk-revolution-1.jpg --- **** [![yomdel a nurtur company](https://www.yomdel.com/hs-fs/hubfs/yomdel%20a%20nurtur%20company.png?width=5949&height=2307&name=yomdel%20a%20nurtur%20company.png) ![yomdel a nurtur company](https://www.yomdel.com/hs-fs/hubfs/yomdel%20a%20nurtur%20company.png?width=5949&height=2307&name=yomdel%20a%20nurtur%20company.png) ](https://www.yomdel.com) [![FREE CONSULTATION](https://no-cache.hubspot.com/cta/default/2927890/8b1b6cb7-3273-4ebb-99bd-358863329609.png)](https://cta-redirect.hubspot.com/cta/redirect/2927890/8b1b6cb7-3273-4ebb-99bd-358863329609) [**](https://www.yomdel.com/blog/social-media-help-desk-revolution#tmpmodule_1568761248550301) ** [![Yomdel live chat with messenger integration](https://www.yomdel.com/hs-fs/hubfs/Screenshot%202021-02-19%20at%2016.45.07.png?width=600&height=601&name=Screenshot%202021-02-19%20at%2016.45.07.png "Yomdel live chat with messenger integration")](https://www.yomdel.com/services/chat-with-messenger) #### INSIGHT #### DESIGN #### ENGAGEMENT ###### 1 min read # [Social media engagement and the help desk revolution](https://www.yomdel.com/blog/social-media-help-desk-revolution) By [Andy Soloman](https://www.yomdel.com/blog/author/andy-soloman) on 09/01/13 09:44 ###### Topics: [Help desk](https://www.yomdel.com/blog/tag/help-desk) [Live Chat](https://www.yomdel.com/blog/tag/live-chat) [Social Media](https://www.yomdel.com/blog/tag/social-media-2) ![Social media engagement and the help desk revolution](https://www.yomdel.com/hubfs/desk-social-help-desk-revolution-1.jpg) We know that [social media](http://www.youtube.com/watch?v=x0EnhXn5boM) is everywhere and Twitter, Facebook, Pinterest, LinkedIn and others are driving convergence in behaviour. Social media has the power to bring people together, and to bring brands together with their customers. But importantly, social media engagement is also driving expectations that questions can be answered almost immediately. While live chat operators can answer questions in real time and help customers complete their purchases, by also integrating social media engagement in the customer service solution, businesses are able to continue that conversation with customers and others even after they have left the website. Thanks to [Aldo Baker](http://www.aldobaker.com/) for getting in touch to share this useful infographic illustrating how the social help desk brings real-time response to customer services. **Click to Enlarge Image** [The Social Help Desk Revolution](http://desk.com/help-desk) — Brought To You By [Desk.com](http://www.desk.com/) - [Tweet](https://twitter.com/share) ![Andy Soloman](https://www.yomdel.com/hubfs/andy2bw.jpg) #### Written by [Andy Soloman](https://www.yomdel.com/blog/author/andy-soloman) As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com. 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