Posted by Andy Soloman - 19 September, 2014
The Internet is there to be used, and people do use it, day and night. Estate agents using live chat can engage with people visiting their websites any time of the day or night. It creates a superb customer experience and generates great qualified estate agent leads.
Estate agents, whether traditional or online, need to understand how best to cater to their customers. This means being able to offer help and advice in person, online or via traditional phone and email channels. High Street agents also need to understand how their websites can work as an extension of the branch.
Just imagine how powerful it would be to be able to greet and chat with people online any time of the day or night in the same way as you can in the branch? There’s no cup of tea, but there is the chance to help, guide and begin developing a relationship that in time translates into new business.
With 24/7 live chat supplied by Yomdel you can. It provides you with a powerful round the clock marketing proposition and way of building relationships with web visitors no matter what the time of day or night.
One vendor visiting a Yomdel estate agent client website had this to say of their live chat experience:
Excellent service and so simple – new too me but great experience.
While another said this:
It was helpful and encouraging to get immediate contact. This gives the impression that you will be equally efficient in your efforts to sell the flat. Thanks
These estate agent leads swiftly converted to instructions for the client.
Whether you are a traditional estate agent or online agent, high service values will be close to your heart. You will understand that by delivering a terrific customer experience people will not only give you their business, but will refer you to others or return to you again if they come back on the market in the future.
The business model of the high street agent is being disrupted as online agents with their national marketing, snazzy websites, and cheaper prices jostle for position and market share.
The pressures faced by the estate agent are no different to those faced by other bricks and mortar retailers. Fears of the high street being abandoned in the face of intense competition from online etailers, are being only partially proved true. Those businesses going under are all too often those that have failed to innovate and work out how they can reinvent their business model.
Yomdel Live Lead enables all estate and letting agents – irrespective of whether they are traditional, online or hybrid models – to work seamlessly across both the real world and the web by delivering free fully staffed 24/7 live chat. There are no contractual commitments and no subscription fees. Qualified leads are charged at just £10 (+VAT).
Find out more by visiting "Download 5 Reasons why every Estate Agent should be investing in Live Chat" page where you can view a 1 minute video that explains the service and also download a free white paper on the future of online lead generation for estate and letting agents.
Why not give Andy a call, he loves to chat and can be contacted on 01403 610031 or email firstname.lastname@example.org.
This article was first published on Estate Agent UK Networking, the online community for estate agents