Posted by Andy Soloman - 20 June, 2018
Whether you’re looking to drive more sales, increase lead generation, or improve the customer service and support that you offer online, having managed live chat on your website will make a huge difference to the performance of your business.
There are so many reasons why having managed live chat on your website is a no-brainer. But we appreciate you don’t have all day, so here are just five key reasons…
1: Time is money
Time is something we all seem to have so little of these days. Any business that can buy a few minutes back for its web visitors is going to win in the customer satisfaction game. If you can offer a fantastic customer experience you’ll be rewarded many times over with impressive website performance metrics, such as bounce rate, time on site, pages per visit…and ultimately sales!
2: It gives you the human touch
Doesn’t your heart just sink when you’re using live chat and you realise you’re in fact “chatting” with a robot? And even more so when they don’t know what you’re talking about! Us humans are, by our very nature, social creatures and today's consumers want to feel connected to a brand. This is why our customers love the fact that a real-life human being talks to their web visitors.
3: Real-time support
Having access to services like on-demand TV, superfast internet connections, live news feeds and social media mean that as consumers, we want – and expect – immediate answers. If your website is even slightly difficult to navigate around, you are at risk of losing business to a brand that can deliver what your visitor wants NOW. Offering managed live chat on your website 24/7 and you can direct your visitors to exactly where they need to be to increase the likelihood of getting that conversion.
4: Always open
Our figures show that 52% of online research is done outside of business hours. What would you do if you went to a shop and couldn’t find what you needed, but there was no-one there to help you? You’d walk out, wouldn’t you? Well the same can be said of your website. You have to be there to help your customers at a time that suits them - not you – or you will lose out!
5: Stand out from your competitors
Having a top-of-the-range live chat service on your website is a true differentiator. So many business owners that we speak to have used live chat, but don’t offer it to their own customers. By having intelligent, fully-managed live chat on your website, you are setting yourselves apart from your competition.
Yomdel is proud to be the pioneer of truly intelligent managed live chat in the UK, and has seen success working with firms across all kinds of industries, including: Legal, Construction, Events, Medical, eCommerce, Transport, Finance, Retail, Automotive, Technology, and Property. Yomdel offers the best live chat experience that significantly improves an organisation’s website lead generation, converts customers into fans, and adds significantly to the bottom line.
If you’d like to find out more about how we can help you grow your business, contact us today on +44 (0)1403 616000, by email on firstname.lastname@example.org, or contact us via our award-winning live chat service and try it out for yourself!