--- title: 10 reasons to use live chat in your business description: Discover why Customers these days don't only want it, they expect it. Read on to find how live chat can help you. image: https://www.yomdel.com/hubfs/Imported_Blog_Media/keyboard-credit-card-300x198.jpg --- **** [![yomdel a nurtur company](https://www.yomdel.com/hs-fs/hubfs/yomdel%20a%20nurtur%20company.png?width=5949&height=2307&name=yomdel%20a%20nurtur%20company.png) ![yomdel a nurtur company](https://www.yomdel.com/hs-fs/hubfs/yomdel%20a%20nurtur%20company.png?width=5949&height=2307&name=yomdel%20a%20nurtur%20company.png) ](https://www.yomdel.com) [![FREE CONSULTATION](https://no-cache.hubspot.com/cta/default/2927890/8b1b6cb7-3273-4ebb-99bd-358863329609.png)](https://cta-redirect.hubspot.com/cta/redirect/2927890/8b1b6cb7-3273-4ebb-99bd-358863329609) [**](https://www.yomdel.com/blog/10-reasons-to-use-live-chat-in-your-business#tmpmodule_1568761248550301) ** [![Yomdel live chat with messenger integration](https://www.yomdel.com/hs-fs/hubfs/Screenshot%202021-02-19%20at%2016.45.07.png?width=600&height=601&name=Screenshot%202021-02-19%20at%2016.45.07.png "Yomdel live chat with messenger integration")](https://www.yomdel.com/services/chat-with-messenger) #### INSIGHT #### DESIGN #### ENGAGEMENT ###### 2 min read # [10 reasons to use live chat in your business](https://www.yomdel.com/blog/10-reasons-to-use-live-chat-in-your-business) By [Andy Soloman](https://www.yomdel.com/blog/author/andy-soloman) on 14/10/12 12:29 ###### Topics: [Business](https://www.yomdel.com/blog/tag/business) [Customer](https://www.yomdel.com/blog/tag/customer) [E-commerce](https://www.yomdel.com/blog/tag/e-commerce) [Live Chat](https://www.yomdel.com/blog/tag/live-chat) [Social media](https://www.yomdel.com/blog/tag/social-media) ![10 reasons to use Live Chat ](https://www.yomdel.com/hubfs/Imported_Blog_Media/keyboard-credit-card-300x198.jpg) Live chat boosts online sales   **You have a great website and you have visitors who come to that website to spend their money on your products and services. So why do you need live chat?** Well, there are lots of good reasons to use live chat in your business. The most obvious being because most [customers](http://en.wikipedia.org/wiki/Customer) not just want it – they expect it. This theme runs through nearly all of our top ten reasons for using live chat in your business listed below. Live chat: ## 1. Increases responsiveness Who doesn’t want a fast response? Recent research tells us that more than 50% of digital consumers expect an immediate response to enquiries that they make online. This figure will grow. ## 2. Interacts in real time The web is social and with the boom in social media people are used to, and like, interacting with others online. ## 3. Gets more sales [Live chat](http://en.wikipedia.org/wiki/Live_support_software) helps people buy the right products and then maximises the basket spend by up- and cross-selling. Result – a satisfying experience for both the shopper and the retailer. ## 4. Can be targeted It is possible to carefully target the areas that are most important to you. It could be the shopping basket, a form that needs completing or someone who searches for the website FAQs. Live chat can help with your campaigns through carefully targeted engagements aligned to your promotions. ## 5. It’s a multi-channel tool You can engage directly with visitors to your Facebook, Pinterest or other social media pages. Live chat can even stand guard over your online adverts and accompany your potential customers on their journey from an ad all the way through to check out on your website. ## 6. Reduces basket abandonment With live chat you can see spectacular increases in online sales as you retain those customers who would have abandoned your website due to unanswered questions or the unavailability on real-time human help. ## 7. Gives you intelligence Live chat can provide you with critical data and analytics that will enable you to not only capture customer information such as names, email addresses and other demographics but also provide you with full transcripts of every chat session. That way you will learn what questions your visitors are asking, intelligence you can use to continually improve the customer experience and develop new ideas for products and services. ## 8. Reduces customer care costs You’ll be able to establish cutting edge customer care services at a much lower cost when compared to doing it using telephone operators. ## 9. Repeat visits Because live chat lets you engage in real-time with your visitors it helps you create happy and satisfied customers that spend more and are more likely to return to your website and spend again. ## 10. Gives customers what they want Yes, it’s that theme and it deserves its own point. People want their [online transactions](http://www.wikinvest.com/concept/E-Commerce) backed up with live customer support, just as they would have in a brick and mortar store. Right now 50% of digital consumers expect an immediate response to enquiries that they make online. This number will increase. Quite simply, live sales and live support chat services are no longer the novelty they once were, they have matured into serious sales and support tools. These days, if you’re not using live chat for your online store you're missing out on valuable sales opportunities. *At Yomdel we’re really excited about live chat and what it will do to the ecommerce environment. If you know of any other reasons why you should use live chat in your business leave a comment.* - [Tweet](https://twitter.com/share) ![Andy Soloman](https://www.yomdel.com/hubfs/andy2bw.jpg) #### Written by [Andy Soloman](https://www.yomdel.com/blog/author/andy-soloman) As Founder and CEO, Andy created Yomdel in 2012 with a vision that exceptional and personal customer experiences could be seamlessly delivered across the digital divide. Today, as a market leader, having pioneered live chat in the property sector, Andy is dedicated to finding new ways for businesses and organisations to tap into the rapidly evolving opportunities that digital offers. He is the UK’s foremost expert on how live chat can be most effectively used to amplify business success. If you’d like to book Andy, or someone else in our team to speak at an event, or to discuss a partnership opportunity, please get in touch with him at andy.soloman@yomdel.com. 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