Increase Web Enquiries
Improve paid traffic conversion by up to 52%
Over 90% of all property searches start online. And whether that's vendors, landlords, tenants or buyers, over 50% are online out of regular office hours.
Serving over 2,500 property companies in the UK, Yomdel operators have market-leading sector knowledge, handling around 50,000 property live chats every month.
Ensure you are ready to offer the very best customer experience when customers visit your website. Often you only get that one chance to hold their attention, beat your competition, and be their final choice.
Improve paid traffic conversion by up to 52%
Pre-qualify interested vendors and buyers
24/7 appointment booking facility
Get the very best business results from your Yomdel Live Chat, with these additional options:
Promote cross-sell and
referrals in chat
Deliver exceptional service,
before they do
Nurture enquiries,
and convert to leads
From start to finish, your Yomdel team led by a dedicated Account Manager, will handle all setup arrangements, and ongoing review and optimisation of your service.
Human operators, highly trained in the property sector, nurture your visitors, answering their questions, and facilitating their journey all the way to booking a valuation, with a constant focus on conversion to lead.
On average around 50% of all visitors to property websites, go online outside standard office opening hours. And we'll be there to respond within 15 seconds!
Every lead is supplied to you fully detailed with all contact details, and property sale, search or management requirements where appropriate.
And of course, our Live Chat operators represent your brand, offering exceptional service 24/7 to your customers.
54% of chats outside office hours
Build trust, empathy and conversions
15 second response
> 96% CSAT scores
Yomdel don't just help us deliver the best customer experience, with the highest quality managed live chat on our website 24/7, their mystery shopping also enables us to design the best customer experiences by identifying areas for improvement, and motivating our teams to even higher standards of excellence
The numbers blew us away, and they have given us a new perspective on customer experience as an investment. Done right, as here with Yomdel, it pays incredible dividends very quickly.
Engaging with Yomdel gave us the opportunity to further build relationships and trust, and to ultimately translate what may have been a tentative enquiry into a solid, genuine business lead for our franchisees.
Yomdel enable us to be open 24/7 and generate additional valuation leads from our existing web traffic. 50% of all leads generated were valuation leads, clearly demonstrating where Yomdel can add value.