Our Policy Statement
This policy sets out how Yomdel Ltd (‘the Company’) uses and protects any information that you give us when using this website or any of the Company services. It should be viewed in conjunction with the Company Terms of Service.
This policy applies to anyone emailing or telephoning the Company or any visitors to our public websites, including yomdel.com, or any of our customers’ websites (the ‘Sites’) upon which we deliver live chat or other Yomdel services.
Recourse, Enforcement and Liability
What information do we collect?
Clients, Prospects & Commercial Requests for Yomdel live chat services & related products
We collect information about you when you register with us, engage with us on our website via our online live chat service, or place an order for our services. When you download marketing collateral or contact us to schedule a demonstration, we collect and maintain Personal Data so we can include you in our marketing database, comply with your request, and send you information on our products and services. Personal Data we collect for these purposes usually include your name and contact information. Where you contact us by phone, we may also keep a copy of that correspondence. You may unsubscribe from our emails at any time by clicking on the “unsubscribe” link in the emails you receive from us. We may use information we collect from you to:
We collect information about you to process your order, manage your account and, if you agree, to email or telephone you about other products and services we think may be of interest to you. We use your information collected from the website or through other correspondence methods during setup of your service to personalise your Yomdel live chat service to your business based on the information you provide.
In addition to live chat, we collect information when visitors voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
Live Chat Services
We collect and process Personal Data provided by visitors who engage with us on any of our customers’ websites (the ‘Sites’) upon which we deliver live chat or other Yomdel services.
Our main purpose of gathering Personal Data and users' other information is to maintain and ensure safe and guaranteed services and fulfil our contractual obligations as a fully managed live chat service provider.
The data subjects that Yomdel handles on behalf of the client (data controller) can be categorised as both current and potential customers, or Leads as defined in the Yomdel Terms of Service.
The type of Personal Data being processed includes:
Yomdel processes Personal Data to the client only for the purpose for which it was collected.
Yomdel will pass the data to the client in the form of a lead that defines the reason and context for which the data has been collected. It is the responsibility of the controller to ensure the data is used only for these purposes.
For Yomdel to fulfil the contract performance, Personal Data of users to their website may be processed outside the EEA for legitimate interests in completing the terms of service.
Mystery Shopper Independent Contractors
The personal information you give us during your registration to become a Mystery Shopper may include your first and last name, address, email address, phone number and date of birth. During the registration process, we will capture your IP address.
If you contact us by mail, email, web or phone, we may keep a record of that correspondence. With the exception of IP address, processing is necessary for the performance of the Independent Contractor agreement that exists between us, or in order to take steps at your request prior to entering into a contract.
The processing of IP address is necessary for the purposes of the legitimate interests pursued by us, specifically for the purposes of security and fraud prevention. Your profile is available to our employees with a legitimate business need. When you apply to register with us a Mystery Shopper or Researcher, we may use the information we collect from you to:
All Independent Contractors must agree to the Independent Contractors Terms and Conditions before completing any work for the Company which details more specific use of Personal Data in relation to a Project Assignment.
Market Research Participants
Our clients are the Data Controller for your personal information and provide us with the information necessary for us to contact their customers and/or employees, to ask for their views and feedback. We will always explain which of our clients we are contacting you on behalf of. We process this data for the legitimate research purposes of our client, who provided your details to us. They conduct research in order to improve the service and experience that they provide to their customers and/or employees. During the survey we sometimes collect information which may include personal information (such as your age or gender) and your answers to the questionnaire itself.
The information we provide back to the client usually includes grouped survey results, open text comments and sometimes audio files. We do not provide individual respondent details unless you have given us specific permission to do so. Audio will not be recorded and/or shared with the client without your prior knowledge and permission.
We retain the information in a format that allows us to identify you as an individual for as long as we need to in order to provide a service to our clients. This would typically involve keeping data in this format for up to twelve months, although we may retain it in this format for longer if we need to do so in order to meet the terms of a contract with a client. The information is stored securely and confidentially at all times and only people working on the project will be able to access it for the needs of fulfilling a particular contract.
Participating in our surveys is voluntary. You can terminate the survey at any point by informing the interviewer that you do not wish to continue and your responses will not be included in any results sent to our client.
When you apply to work for us as an employee, we will collect your Personal Data, as supplied by you. Your Personal Data is available to our employees with a legitimate business need to evaluate your job application. This information will be used to:
How will we use the information about you?
The Company reserves the right to disclose Personal Data and other information relating to the user to third parties, natural persons or entities providing services to us or acting as our agents as part of our provision of the service (customer/support services, email, text messages providers, credit card/payment processing, or others).
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We have implemented a variety of technical and organisational measures to protect Personal Data from loss, misuse, unlawful processing, unauthorised access, disclosure, copying, alteration and destruction. These include limiting access to the databases to a limited number of authorised staff; access to the databases is password protected, ensuring all data is encrypted when in transit and where possible all data is encrypted at rest.
Yomdel Live Chat Service Cookies & Analytics
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
Google Analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can opt out of Google Analytics, via their website.
Cookies are used while using Yomdel Live Chat Services. The cookies enable us to quickly confirm the identity of a chat visitor and allow us to track the pages they have visited and if they have visited the site previously which allows our system to either greet them differently as a returning user or allows our chat operators to see what page they are currently on and which page they came from to offer the most effective service possible.
The cookies are used solely with the purpose of personalising the chat experience for a particular user. Users who remove cookies from their browser or who have not accepted them will not be treated as returning users or allow our operators to link any previous chats with the visitor.
We do not link the information we store in cookies to any Personal Data that is submitted by the visitor while they are on your site.
Children’s Personal Data
We do not knowingly collect personal information from anyone under the age of 13. If you become aware that we collect and process Personal Data of anyone under the age 13, please contact us at firstname.lastname@example.org. If you are under the age of 13, please do not submit any personal information through our Company websites or Sites where our services are used. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or services.
Special Categories of Data
We do not request or require you to provide any special categories of Personal Data including for example genetic data, biometric data for the purpose of uniquely identifying a natural persona, or information relating to your racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, or sexual orientation. If we become aware of any such data having been submitted to us, we will, where reasonably practicable, endeavour to delete it.
The amount of time we hold your Personal Data will vary but shall be kept for no longer than is necessary for the purposes for which it is being processed. We will retain your Personal Data in accordance with the following criteria:
We would like to send you information about products and services of ours and other companies we partner with which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you are already subscribed to the Company for marketing purposes and wish to no longer be contacted, please contact us.
Access to your Information and Correction
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Yomdel Ltd, Parbrook House, Natts Lane, Billingshurst, West Sussex, RH14 9EZ
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and we will process your request within 3 working days of your request being received.
If you decide to be removed from our system, we will respond to your request within 3 working days at which point your profile will be ‘archived’. This archival will retain some restricted Personal Data in order to respond to any requests, support or defend any claims, and provide evidence of financial transactions in accordance with statutory retention periods.
If you believe that any information we are holding on you is incorrect or incomplete, please email us on email@example.com. We will promptly correct any information found to be incorrect.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
3rd Party Websites
We ensure that you have certain rights in relation to the Personal Data we process. The General Data Protection Regulation came into effect in May 2018. Included within the Regulations the following are applicable to individuals and their rights over Personal Data supplied to us;
Complaints can be made to the supervisory authority which in the UK is the Information Commissioners Office.
Individuals can withdraw their Personal Data at any time by contacting the Company
Individuals may access their Personal Data, have it rectified or erased by contacting our Company
If we implement any automated Personal Data processing (including profiling) we will advise the individuals affected.
An individual may object to certain types of processing e.g. direct marketing and decisions based solely on automated processing.
Personal Data will only be held for as long as there is a legitimate need
Details in respect of our Data Protection Officer can be provided on request.
How To Contact Us
In the event an EU user is still concerned that the Company is not complying with their obligations under the GDPR and is not handling their data responsibly and in line with good practice, then they may raise a concern with the UK Information Commissioner’s Office. The ICO can report a concern online here, https://ico.org.uk/concerns/handling/ or by phone on 0303 123 1113.