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Removals and Storage

Winning more customers with
world-class Customer Experience

5 STAR
Customer Experience

Increase online bookings
Assessments, surveys and valuations

Remove barriers
Answer pre-booking questions

Improve paid traffic conversion
Re-assure doubts or inhibitions

Drive proactive conversion
Offer promotions and incentives

Beat the competition
Instant query resolution

Removals and Storage

The world of handling other people's stuff is an incredibly competitive environment. Over two thirds of customers research your business online BEFORE they ever get in touch. The battleground begins at your website, or even before.

Ensure your prospective customers receive the very best service experience, to hold their attention, beat your competition, and be their final choice.

Customer Experience in Removals and Storage

The difference between a customer booking successfully on your site, and the same customer pausing, returning to Google, and moving to a competitor on the list. Every single visitor counts! And every single visit must be nurtured, 24/7.

Take a look at Yomdel's custom Removals and Storage services, all designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.

24/7 fully managed Live Chat

Increase website conversions by 50%

The highest converting facility that you can add to your website, fully managed Live Chat deployed on your website, will provide a 24/7 personal human interface with your customers.

Highly trained operators will engage your visitors, answering their questions, and facilitating their journey to a booking, with a constant focus on conversion to sale.

A massive 52% of web visits take place outside of normal office hours, so being available at this time puts you ahead of the competition. Using expert human operators, ensures intuitive, helpful conversations that build trust and empathy with customers, dramatically increasing likelihood to convert.

- Fully managed service
- 24/7 operation as standard
- 15 second response times
- Specialist removals and storage sectors knowledge banks
- Carefully structured conversations
- Pre-qualification of leads
- Sales conversion integrations
- Outstanding customer service
- Dedicated account manager
- Fast, seamless technical deployment

- Fully detailed lead referral within 15 minutes
- Full chat transcripts available
- Real-time online dashboard
- Daily KPI monitoring

To find out more about fully managed 24/7 live chat, schedule a call with us now:

Schedule a chat with us

Managed live chat for removals and storage

 

Yomdel is an affiliate member of The British Association of Removers, and supplier of 24/7 Live Chat to the BAR website

Click the logo below to read more about Yomdel and BAR

Yomdel is a member of the Self Storage Association, and exclusively approved supplier of Mystery Shopping Services to SSA members

Click the logo below to read about our specialised SSA services

British Association of Removers self storage association

 

Removals & Storage Mystery Shopping

Assess your conversion process

Mystery Shopping is a widely used tool by removals and storage businesses for measuring and improving customer experience, but crucially also sales process performance. Making a positive first impression, and driving early bookings, requires optimised sales processes, and customer service that consistently exceeds expectations.

Yomdel provides dedicated Mystery Shopping services, with custom scenarios, constructed to assess your business in real-world customer situations. Our Mystery Shopping programmes will optimise your online processes, and help train your employees to delight guests and customers every time.

Video and audio recordings bring evidence to life for all stakeholders, and comprehensive reporting and analysis scores team performance against objective, best-in-class criteria.


Mystery Shopping can:

- Assess your sales conversion process from online or telephone enquiry to valuation assessment and final booking
- Measure the quality and effectiveness of your customer service at multiple selected touchpoints
- Evaluate the ease of online booking processes
- Ensure consistency of brand and sales messaging
- Monitor the overall customer experience
 
 
If you'd like to discuss your Mystery Shopping requirements, or find out how Yomdel can help you improve bookings, schedule a chat with us here:

Schedule a chat with us
 

Self-Storage Customer Experience Blog

 

If you prefer, get in touch via our Contact Us page
One of the team will get back to you asap.