- About Us
- Customer Experience Services
- Contact Us
Increase online bookings
Assessments, surveys and valuations
Answer pre-booking questions
Improve paid traffic conversion
Re-assure doubts or inhibitions
Drive proactive conversion
Offer promotions and incentives
Beat the competition
Instant query resolution
The world of handling other people's stuff is an incredibly competitive environment. Over two thirds of customers research your business online BEFORE they ever get in touch. The battleground begins at your website, or even before.
Ensure your prospective customers receive the very best service experience, to hold their attention, beat your competition, and be their final choice.
The difference between a customer booking successfully on your site, and the same customer pausing, returning to Google, and moving to a competitor on the list. Every single visitor counts! And every single visit must be nurtured, 24/7.
Take a look at Yomdel's custom Removals and Storage services, all designed to ensure that you achieve maximum results from EVERY stage of your sales and marketing processes.
The highest converting facility that you can add to your website, fully managed Live Chat deployed on your website, will provide a 24/7 personal human interface with your customers.
Highly trained operators will engage your visitors, answering their questions, and facilitating their journey to a booking, with a constant focus on conversion to sale.
A massive 52% of web visits take place outside of normal office hours, so being available at this time puts you ahead of the competition. Using expert human operators, ensures intuitive, helpful conversations that build trust and empathy with customers, dramatically increasing likelihood to convert.
Yomdel is an affiliate member of The British Association of Removers, and supplier of 24/7 Live Chat to the BAR website
Click the logo below to read more about Yomdel and BAR
Yomdel is a member of the Self Storage Association, and exclusively approved supplier of Mystery Shopping Services to SSA members
Click the logo below to read about our specialised SSA services
Mystery Shopping is a widely used tool by removals and storage businesses for measuring and improving customer experience, but crucially also sales process performance. Making a positive first impression, and driving early bookings, requires optimised sales processes, and customer service that consistently exceeds expectations.
Yomdel provides dedicated Mystery Shopping services, with custom scenarios, constructed to assess your business in real-world customer situations. Our Mystery Shopping programmes will optimise your online processes, and help train your employees to delight guests and customers every time.
Video and audio recordings bring evidence to life for all stakeholders, and comprehensive reporting and analysis scores team performance against objective, best-in-class criteria.