Here's how it works
About Yomdel Mystery Shopping
Mystery Shopping is all about discovering the quality of service customers receive. It is a vital tool that enables our clients to understand how their staff interact with customers on a day-to-day basis. They can assess how effective their training programmes have been and whether staff are following the guidelines set out in that training.
As a mystery shopper you will pose as a normal customer, enacting a typical scenario and providing feedback on the service you experienced. Your findings are then proofed and collated by us and passed on to the client.
Your feedback should provide the client with a clear, accurate and complete picture of your customer experience. As well as answering specific questions, you may also be asked for your own personal viewpoint. Your comments should always be objective and a fair reflection of your experience.
Your Role as a Mystery Shopper
As a Mystery Shopper your findings are the foundation of what we do, so it is essential that your work is carried out to the highest standard. Be realistic when accepting an assignment and do not commit to anything if it puts you under too much pressure to complete it in the agreed timescale. Do what you have agreed to do - unreliable mystery shoppers can jeopardise a whole project. If you do have a problem, please contact us immediately so we can work together to find a solution.
Payment for the work that you have successfully completed, is made via Revolut. Below are full details about Revolut and how to set up an account. You will need to complete an invoice and submit it to us within 2 months of completion of the project, using our online invoice form. You will not be able to claim payment for work completed over 2 months ago. The fixed fee together with any agreed additional expenses will be paid within 28 days of project approval, directly into your Revolut account. If the project is handled via our online questionnaire system, you may be paid by BACS still depending on the project.
Never guess or fabricate answers – always go back and check or tell us immediately if you have missed something.
The identity of a Mystery Shopper must always remain a mystery and should never be revealed during a visit. Always act like a genuine customer and show interest and excitement in the products/services on offer.
DO NOT give a running commentary on what is happening or comment on the appearance or performance of the store or staff in relation to the mystery shop as you may be overheard. It is important that you enact your scenario in a natural, convincing manner.
You will be asked to provide your feedback on a questionnaire accessed via our online system or emailed to you in excel format. It is important that you read through the brief and questionnaire before your visit. This will give you an understanding of what the client is looking to measure during your visit and prevent you prompting staff to do things they are being measured on.
It is helpful to print off a copy of the brief and questionnaire to complete by hand straight after your visit, while the details are still fresh in your memory. This should obviously be done out of sight of the location and staff and transferred onto the online system when you return home.
When completing your report, please use sentence case when typing your comments (lower case with capitals at the start of each sentence). Remember to Spell Check your report before sending it over to us via email or submitting online.
All questionnaires must be submitted the morning after your visit so we can see your visit has been completed. If the questionnaire doesn't come back in on time the visit may get reassigned to another shopper. We're here to support you so if you have any questions, please email us at firstname.lastname@example.org or call 01403 230650.
Need help with the Online System?
Shopper Terms and Conditions
Yomdel partners with Revolut to offer all our mystery shoppers an instant, secure, online payment service.
Revolut is a UK company providing financial services to consumers and businesses in today’s hyper-connected world. An electronic money manager that adapts to your needs, gives you control and constantly pushes you into new exciting spaces.
Revolut and Yomdel share a passion for innovation, and exceptional customer experience. So Revolut is the perfect partner for Yomdel to provide our mystery shoppers with a swift and secure online payment facility.
If you currently do not have a Revolut business or freelancer account, then no problem. Just follow this link to our Yomdel Revolut setup page, where you will find full signup details, and the opportunity to earn yourself a £25 reward!
After successfully completing your project, you will need to complete an invoice and submit it to us within 2 months of completion of the project, using our online invoice form. You will not be able to claim payment for work completed over 2 months ago. The fixed fee together with any agreed additional expenses will be paid within 28 days of project approval, directly into your Revolut account.
You will need to ensure your Revolut account name, email and phone number are included on our online invoice.
If you have any questions, you can view our Revolut FAQs by clicking here.
Video Mystery Shop Visits
Video visits involve covertly recording footage of the sales staff and store environment during your experience using a hidden camera. The equipment is very simple to use and we'll send you everything you need and full instructions by post. There are a few dos and dont's.
Do- Do practise using the recording equipment before you start your shopper assignment. We recommend doing a 5-minute trial recording.
- Do start the recording before you enter the store and don't stop it until you have left the store. We will top and tail the footage at the office before we send it to the client
- Do post back your equipment by the date we've requested (we give you a pre-paid envelope to use) so we can get it out on time to our next shopper.
- Do conduct the whole of your mystery shop in English. They may speak to you in another language that you have in common, but you must respond in - English as their manager/trainer may not speak that language.
Don't- It may seem obvious but please don't use offensive swear words or make racist/sexist/homophobic comments during the interaction.
- Don't offer a running commentary during the mystery shop. Your identity as a mystery shopper must be kept secret throughout the assignment.
- Don't put loose items (e.g. keys) or drinks/water bottles in the video handbag/pocket when conducting the visits.
Acceptance of a Project and Personal Data
All Projects may have the need for you to provide your Personal Data (such as your Name, Address, Email and Phone – this list is not exhaustive). By accepting any Project, you accept that your Personal Data may be captured/recorded by the Client for the purposes of the authenticity of the Project. You agree that upon completion of any Project you are required to notify us of any Personal Data that you have used as part of the Project. We will acknowledge receipt of these notifications from you, within 3 working days.
If you have any queries on questions, why not get in touch with us! We're on hand to answer your questions 24/7 and would love to hear from you!
+44 (0) 1403 230650
Parbrook House, Natts Lane,
West Sussex, RH14 9EZ