The introduction of mobile technology has led to a rapid adoption of a 24/7 culture: not only is it now seen as normal that you read your work emails during the evening, but also that your customers expect to be able to get answers to questions outside of the traditional office hours.
A case in point: I recently contacted a couple of travel agents to arrange a multi-destination holiday for me. By the time the local high street shop had got back to me with a proposed package, I had corresponded with another agent until 10pm, who had revised the original options and got it all ready for me to part with my hard earned cash.
My business wasn’t going to make the high street shop’s fortune, but I wonder how many times this is happening to them each month. Yes, there is something to be said for that face to face conversation with a travel agent in a shop, but why use valuable free time during the day when there are people who can help you in the evening, whilst you watch the X Factor and have a glass of wine?
How is your business dealing with these out of hours customers? Are you losing out to your competitors who have taken the decision to enhance their out of hours digital customer experience?
Yomdel can help you develop an untapped revenue stream you might have. There’s no contract to sign, no cost to install the software required. There’s no additional staffing costs to pay, because we manage the chat for you: 24/7, 365 days a year. All you pay for are the leads generated.
Your customers feel more loved, and your business grows. What’s stopping you? Contact us today at info@yomdel.com, call us for a chat on +44 (0)1403 616000, or take the plunge and try the live chat service out – click on the live chat box at yomdel.com and let us help you!