Our customers

Yomdel delivers its multiple award-winning 24/7 live chat service to thousands of happy customers each and every day, 365 days a year.

Here at Yomdel we handle more than 25,000 chats every month for more than 200 different clients across the UK, including more than 2,000 estate agency offices. While we specialise in property, we also deliver a first-class service in many other sectors, including everything from amicable divorces to car financing and everything in between. 

Great customer service is what we live and breathe every day, and we work hard with our clients to ensure they get the best service and value possible, whether it’s developing their knowledge bank to ensure their customers get just the answers they need or to get the deployment of chat on their site just right. 

But don’t just take our word for it – read some of the testimonials below and click through to the relevant case studies to find out how Yomdel live chat has helped to grow our client’s businesses.

Happy Yomdel customers

The Property Ombudsman

“By providing visitors to our website with the opportunity to engage in real-time with highly knowledgeable operators 24 hours a day, 7 days a week, has helped us to manage a hidden demand from a difficult to reach group. I’m really impressed with Yomdel.”

Katrine Sporle — Property Ombudsman
The Property Ombudsman

View case study

Thomas Morris

“Yomdel’s advice and experience has been superb, and they don’t just deliver landlord, sales, and valuation leads but others too – generating income for us through wider referrals.

Yomdel’s live chat service is true added value, and generates staggering results.”

Simon Bradbury — Partner
Thomas Morris Sales & Lettings

“The results we’ve had from Yomdel have been brilliant. . . the conversion has been far greater than maybe just an enquiry coming online.

Our brand values are about being responsive, reliable and having trained staff, and Yomdel has very similar values. The fact that [Yomdel] is responsive with people looking to have a franchise with us has been a big tick.”

Ruth Brown — Head of Franchise Development
Home Instead Senior Care

“It’s a partnership that works. Yomdel delivers leads with a phenomenally-high conversion rate. They’re not formulaic like other live chat providers, they work to the highest standards and it’s one of the best marketing initiatives we’ve ever undertaken.”

Eric Walker — Managing Director
Northwood

View case study

As a financial institution, we require knowledgeable, compliant and professional live chat engagement and Yomdel does just that.

The leads are strongly qualified, the level of attention to detail and skills shown by the team has been excellent from the start.”

 

Natalie McLeod — Senior Digital Marketing Executive
Close Brothers Invoice Finance

“Yomdel has provided 24/7 staffed live chat services for Arval since mid-2015. They have consistently delivered excellent results and are a joy to work with.

Yomdel is incredibly professional, supportive and responsive to our needs and my teams have often remarked how they wish all suppliers could be as efficient as Yomdel.”

Mike Waters — Head of Marketing SME
Arval UK

“We saw live chat as a really good way of engaging with people.

We found the uptake was far higher than we got from just using our conventional static website typically giving over 60 leads per month using the live chat which we wouldn’t have otherwise got. For us as a franchisor, it means more business.”

Glenn Ackroyd — Head Shepherd
EweMove - Franchisee Recruitment

Thomas Morris
Home Instead Senior Care
Close Brothers Invoice Finance
Arval
EweMove Sales & Lettings

Find out more about some of the industries of customers operate in

  • EA Masters Best Overall Medium Supplier 2018
  • EA Masters Exceptional Supplier 2018
  • The Negotiator Supplier of the Year: Technology 2016 Silver
  • The Negotiator Supplier of the Year: 2016 Silver
  • Estate Agent Supplier of the Year 2016
  • Relocation Agent Network Approved Supplier

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