Our customers

Yomdel delivers its multiple award-winning 24/7 live chat service to thousands of happy customers each and every day, 365 days a year.

Here at Yomdel we handle more than 50,000 chats every month for hundreds of client businesses across the UK, and elsewhere. Among our clients are more than 2,000 estate agency offices and while we specialise in property, we also deliver a first-class service in many other sectors, including finance, automotive, travel and much more.  

Great customer service is what we live and breathe every day, and we work hard with our clients to ensure they get the best service and value possible, whether it’s developing their knowledge bank to ensure their customers get just the answers they need or to get the deployment of chat on their site just right. 

But don’t just take our word for it – read some of the testimonials below and click through to the relevant case studies to find out how Yomdel live chat has helped to grow our client’s businesses.

Happy Yomdel customers

The Property Ombudsman

“By providing visitors to our website with the opportunity to engage in real-time with highly knowledgeable operators 24 hours a day, 7 days a week, has helped us to manage a hidden demand from a difficult to reach group. I’m really impressed with Yomdel.”

Katrine Sporle — Property Ombudsman
The Property Ombudsman

View case study

“The results we’ve had from Yomdel have been brilliant. . . the conversion has been far greater than maybe just an enquiry coming online.

Our brand values are about being responsive, reliable and having trained staff, and Yomdel has very similar values. The fact that [Yomdel] is responsive with people looking to have a franchise with us has been a big tick.”

Ruth Brown — Head of Franchise Development
Home Instead Senior Care

“It’s a partnership that works. Yomdel delivers leads with a phenomenally-high conversion rate. They’re not formulaic like other live chat providers, they work to the highest standards and it’s one of the best marketing initiatives we’ve ever undertaken.”

Eric Walker — Managing Director
Northwood

View case study

As a financial institution, we require knowledgeable, compliant and professional live chat engagement and Yomdel does just that.

The leads are strongly qualified, the level of attention to detail and skills shown by the team has been excellent from the start.”

 

Natalie McLeod — Senior Digital Marketing Executive
Close Brothers Invoice Finance

“Yomdel has provided 24/7 staffed live chat services for Arval since mid-2015. They have consistently delivered excellent results and are a joy to work with.

Yomdel is incredibly professional, supportive and responsive to our needs and my teams have often remarked how they wish all suppliers could be as efficient as Yomdel.”

Mike Waters — Head of Marketing SME
Arval UK

“We saw live chat as a really good way of engaging with people.

We found the uptake was far higher than we got from just using our conventional static website typically giving over 60 leads per month using the live chat which we wouldn’t have otherwise got. For us as a franchisor, it means more business.”

Glenn Ackroyd — Head Shepherd
EweMove - Franchisee Recruitment

“The impact’s been two-fold – we’ve generated a lot more leads across the network and we’ve been able to offer a different level of communication for clients. From an internal perspective, our agents on-the-ground have the opportunity to engage with clients in a way that they were never able to before. And for our customers, they have the opportunity to speak to an actual person any time of the day or night – something they’re quite surprised about!”

“The satisfaction rates of clients using Yomdel’s live chat service is [extremely high] – and rising! It’s a brilliant service and the quality of leads is very high.”

Debbi Franklin — Head of Multi-Channel Fulfilment
Andrews Property Group

View case study

Coopers Residential Testimonial

“We always knew we may be missing leads when we were closed, but we hadn’t fully appreciated the level and quality of the leads we’d let slip through our fingers.

Yomdel capture significant volumes of enquires for us. They are really professional and offer our customers a fantastic service that results in exceptional leads. Long may this continue!”

Mark Cooper — Partner
Coopers Residential

“We needed to try and look at ways we could improve our proposition for consumers … and live chat from Yomdel was a no-brainer for us.

It sets us apart from other estate agents … We couldn’t do without Yomdel live chat, it’s become part and parcel of our offering.”

Glenn Ackroyd — Head Shepherd
Ewemove Sales & Lettings

View case study

Stuart Thomas Yomdel Testimonial

“Many people engaging in the live chat on our website have said what a brilliant idea!!

We have received many leads, which appear to be growing on a monthly basis. I would have no hesitation in recommending your service.”

Stuart Thomas — Director
Stuart Thomas Estate Agents

Home Instead Senior Care
Northwood estate & letting agents
Close Brothers Invoice Finance
Arval
EweMove Sales & Lettings
Andrews Property Group uses Yomdel
Coopers Residential
EweMove Sales & Lettings
Stuart Thomas Estate Agents

Find out more about some of the industries of customers operate in

  • EA Masters Best Overall Medium Supplier 2018
  • EA Masters Exceptional Supplier 2018
  • The Negotiator Supplier of the Year: Technology 2016 Silver
  • The Negotiator Supplier of the Year: 2016 Silver
  • Estate Agent Supplier of the Year 2016
  • Relocation Agent Network Approved Supplier



 

We are here to answer any questions you may have about Yomdel or our fully managed Yomdel Live Chat service. Reach out to us and we’ll respond as soon as we can.