‘Tis the season to be jolly aware that online customer experience really matters. This infographic from ForSee shows us why. With over half of the Christmas shopping being done online this year, and with “satisfied” customers being 67% more likely to recommend your brand to others it doesn’t take a genius to work out that those who pay more attention to online customer experience now will reap the rewards in future. Remember what your parents told you about being good at Christmas? Well now you know.