A few final myths about live chat to close this series of blogs. Live chat stops people picking up the phone and calling me No, absolutely not. Some people still stand by the adage from that old BT advert: ‘It’s good to talk’, and they will always prefer to chat to you. But many others […]
Key benefits of YomdelYomdel is a comprehensive service that includes the software, professional live chat operators, and access to the Yomdel community where you can share best practice and knowledge with other Yomdel clients.
Real time customer service
With Yomdel, your customers no longer have to pick up the telephone, or send an email and wait 24 or 48 hours for a response. Standing ready 24/7, Yomdel's live chat operators will immediately be able to help your customers, either when they have a question, or by proactively offering to chat. Yomdel will drive sales conversions, generate leads and be able to help with billing, returns or delivery queries; or anything else your customers need to know.
Shopping basket abandonment reduction
We know that people are quite happy to load their shopping baskets with all kinds of goods, but large numbers of them will not complete the purchase. There could be a variety of reasons, but with Yomdel stepping in, problems can be solved, questions answered and more people will complete their purchases. This will radically improve your online conversion rates and boost your average order value.
Targeted proactive intervention
Using our leading and secure live chat software, Yomdel's operators are able to identify prospects based on previous behaviour. If someone has visited on several occasions but has yet to make a purchase, and if they have expressed interest in certain products or services Yomdel operators are then able to find out why they are undecided and help them through the rest of their journey. Of course, your approved incentives could also be offered – a discount code, or free delivery, or some other gift could also make a critical difference. That intervention, especially where a customer has previously hesitated, or at the point a person leaves a page can be key in not just converting one sale, but in creating a happy customer who is likely to return again.
Increased conversions & AOV
Online shoppers increasingly say live chat is their preferred communication channel. Yomdel's live chat operators are highly skilled at helping customers through to complete their purchases. In fact, we would be targeting a conversion rate of around 20% and a 10% uplift in AOV among those customers that engage in live chat on your website.
You need to collect data, but it’s a delicate balance between getting the information from your visitors and stopping them from giving up. We all know that the more information requested, the less likely someone is to complete a form or a survey. Yomdel, through chatting and co-browsing, can help reduce the volume of abandonment across numerous areas where a customer or visitor action is required. Yomdel will provide transcripts of every chat so you know the questions your customers ask. Further, you will be able to monitor sales conversion rates, operator performance and a number of other key indicators. What's more, Yomdel's services fully integrate with Google analytics and Salesforce.com.
Every campaign is important and you will carefully measure success. With Yomdel you will be able to specifically target chatting with people who respond to your marketing efforts. Yomdel can:
- Be embedded in your email marketing
- Be available via your newsletters
- Speak with visitors to your pages on Facebook, Pinterest and others
- Be available via your online adverts
As a Yomdel member you will be provided with regular statistical data and analysis. You will know:
- Who has visited your sites
- When they visited
- Where they were referred from
- What questions they asked
You can instantly measure both how your services are perceived in the eyes of the customer, but also how the operator has performed.
See how Yomdel can help your business
Yomdel for automotiveToday's squeezed margins in the automotive trade means it's very much a volume game. Whether you sell new or used cars, or are involved in leasing vehicles, let Yomdel greet your web visitors, match their requirements to your offers and then pass over hot leads ready for conversion.
Yomdel for retailWhether you are selling toys, clothes, bicycles, tools or anything else, Yomdel's operators will help you convert more of your web visitors into customers than ever before. See your conversion rates soar and average order values grow, while at the same time creating happy customers.
Yomdel for travelEverybody likes a holiday, and Yomdel is available 24/7 to help people choose the dream package holiday or cruise of a lifetime. The results will speak for themselves, as Yomdel's trusted approach will quickly deliver new customers who will return to you year after year.
Yomdel for sports teamsEvery professional sports team needs to build its hospitality revenues, sales of season tickets, or revenues from its merchandising. Let Yomdel work with you on your campaigns, selling exciting packages, helping you get those tickets sold, and building your fan base for years to come.
Yomdel for public sectorWhether you are a local council, or involved in the provision of state-supported public sector services, Yomdel will have a live chat solution for you. We will save you money by reducing inbound calls and emails, by ensuring your customers online get immediate answers to their general questions.
Yomdel for propertyFor estate agents and house builders involved in selling, letting or building property, it is critical to quickly engage with prospective customers to understand their needs and level of interest. Yomdel can find these people online, live chat with them and pass you high quality leads.
Yomdel for insuranceMany consumers and businesses are easily confused by the myriad of insurance products available today. In such a competitive market, the winners are those insurance brokers and agents that use live chat to quickly help people find the cover they need at a price that's right.
Yomdel for hire servicesWhether you are hiring out wedding dresses or industrial machinery, you face the same challenge. Let Yomdel's skilled live chat operators find out what your web visitors need and then close the sale or pass on a high quality hot lead. You need never miss a prospective customer again.
Yomdel for educationHigher education institutes and universities are competing for the best students. Yomdel can help by chatting with prospective students as they visit your websites. They can be told some of the benefits of attending your establishment, given course information, or hot leads can be passed over to you to follow up on.
Yomdel for charitiesIf you are involved in raising funds, generating awareness or campaigning, Yomdel will have a live chat solution to help you reach your charitable goals. Yomdel will work with you and engage with online visitors to highlight your causes and encourage people to make donations or purchase your goods.
Yomdel Live Connect. You might be wondering what that is? It’s as simple as the name suggests. With our new service, we make your customer’s digital experience more connected, and give you the opportunity to convert more leads into sales. We posted a blog a couple of weeks ago about the benefits of using and […]
Here’s a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead.