Live Chat For Retail

Yomdel prides itself on offering first class customer service for your website visitors. Whether it’s offering product recommendations or guiding potential customers down the sales path, we’re there 24/7 to help your customers with exactly what they need.

Typically eCommerce and retail businesses convert less than 3% of website visitors into a purchase or an enquiry. For anyone whose business is driven by online traffic it means that 97% of your website visitors will leave without ever making contact.

Yomdel’s fully-managed live chat service engages those visitors seeking answers, helps support their purchase decision and turns visitors into paying customers. Given that 44% of online shoppers say that having their questions answered by a live person is one of the biggest features that a website can offer, it should be an integral part of every online business’s sales toolkit.

How live chat benefits retail businesses

  1. 1

    Open 24/7/365

    Yomdel live chat means that no matter what time of day or night it is, a website visitor questions can be answered and the chat operator can assist them in becoming a lead.

  2. 2

    Fast and responsive

    Yomdel operators respond to a question within seconds so that visitors are never left waiting. Fully contextualised leads can then be delivered direct to clients within minutes.

  3. 3

    Customers love it

    With post chat satisfaction survey scores of 95%, those that use the live chat function to help make purchase decisions clearly love it.

  4. 4

    Live Chat can save you money

    Staff no longer need to be tied up answering queries on the phone or via email, reducing both phone bills and demands on staff resourcing.

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